Reservations Agent
2 days ago
Maintains effective guest relations to ensure prompt conversion of inquiries & repeat business, and works closely with the other departments of the hotel specially the Front Office and the Sales Department
- Responsible for providing a high level of guest satisfaction through an efficient and courteous reservation management
- Process and confirm guest room reservations and ensure all pertinent information are updated in the system
- Ensure that all correspondences are actioned in a timely and professional manner
- Keep track of all LPO’s, ensure that correct rates, payment method, credit facilities, market segment, visa, flight details and other relevant information are updated in the Opera PMS
- Check all bookings done thru B2B (Wholesalers) and B2C (OTA) channels, ensuring booking details downloaded in the system matches the extranet details and rates are matching our rate for the day or the contracted rates
- Monitoring of daily no shows and cancellations, charging of payment where applicable - according to the company policy and reporting of such in OTA extranets to avoid discrepancies in commission
**Experience**:
- hotel reservations: 1 year (required)
**Language**:
- English fluently (required)
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