Brand Operation Lead

Brand Operation Lead(Job Number: BRA000036)

Description

**ABOUT THE COMPANY**

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

**JOB PURPOSE**

The Brand Operations Lead is responsible for ensuring the efficiency of store operations by overseeing stockroom processes, inventories, IT projects, and Azadea operating manuals to enhance and meet customer satisfaction. He/she manages new store openings and implements safety and image standards and guidelines. Additionally, he/she optimizes all operational aspects, ensures excellence, and contributes to achieving key performance indicators (KPIs) for net sales and profitability.

**RESPONSIBILITIES**
- Ensure the effective implementation of Azadea's Operating Manual, policies, and procedures.
- Support in resolving logístical challenges between supply planning and brand partners.
- Ensure proper implementation of image, safety, and quality audits. Implements appropriate action plans aligned with brand standards.
- Supervise activities related to government, ministries, and other public/private authorities, ensuring compliance with trade licenses, legal permits, and other regulatory requirements.
- Manage the opening of new stores by closely coordinating and following up with the brand partner and various departments.
- Set up, implement, and drive the commercial dynamism of the stores by establishing KPI targets and in-store commercial initiatives aimed at achieving these targets.
- Validate, implement, and follow up on new IT projects with the brand partners and in the stores.
- Optimize stockroom and warehouse processes by organizing and improving item displays, ensuring efficient storage, and effectively implementing health and safety standards.
- Manage shop inventories by setting stocking levels, monitoring supplies, and overseeing local product supply control.
- Manage stock budgets to ensure timely delivery of deliverables including store sales, store productivity, stock loss, and operating margin.
- Follow up and communicates with the brand partners regarding major IT issues in the stores.
- Coordinate supplier visits and serves as their primary point of contact on a daily basis. Promptly respond to their inquiries, concerns, and requests.
- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Qualifications

**LANGUAGE & TECHNICAL SKILLS**

**Language Proficiency**
- Fluency in English.
- Fluency in French, or Arabic is a plus.

**Technical Skills**
- Proficiency in MS Office.

**Specific Expertise**
- Specific to Sports Goods Retail: Team Player, Project-Oriented, Athlete/Ambassador, Enthusiastic, Collaborator, Empathetic, Entrepreneurial, and Responsible.
- Active participation in at least one sporting activity and expert knowledge of sporting events.

**EDUCATION**

Bachelor's degree in a related field.

**EXPERIENCE**

**General Experience**

Six to eight years of experience in Retail, or a similar role.

**Managerial Experience**

Three years of experience in a managerial role.

**BEHAVIORAL COMPETENCIES**

**Customer Focus**

Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.

**Decision Quality**

Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

**Action Oriented**

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

**Plans and Aligns**

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

**Ensures Accountability**

Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

**Develops Talent**