Customer Service Representative

7 days ago

Dubai, United Arab Emirates EMGN Electrical Fittings Works LLC Full time

**About EMAGINE**

EMAGINE is the leading EV charger installation company in the UAE and the exclusive partner for premium automotive brands such as Mercedes EMC, Audi, Lucid, Lotus, Xpeng, Geely, and others. We are expanding our support team and looking for bilingual (Arabic & English) **Customer Service Representatives** to join both **day** and **night shift** operations.

**Key Responsibilities**
- Handle inquiries, complaints, follow-ups, and service coordination professionally.
- Use **CRM systems (Pipedrive preferred)** to log, manage, and track all customer interactions.
- Coordinate with operations and technical teams to schedule installations and service calls.
- Ensure timely and clear updates to customers on their cases or service progress.
- Assist in collecting customer feedback and reporting recurring issues.
- Work in assigned shifts (day or night) with availability on weekends if needed.

**Shift Timings**
- **Day Shift**: 9:00 AM - 6:00 PM
- **Night Shift**: 6:00 PM - 3:00 AM (with transportation support if needed)

**Requirements**:

- **Fluency in Arabic and English** (spoken and written) is **mandatory**.
- 1-3 years of experience in a customer service or support role in the UAE.
- Strong knowledge of CRM tools (Pipedrive, Salesforce, or similar).
- Excellent communication, patience, and problem-solving skills.
- Ability to multitask and remain calm in high-pressure situations.
- Willingness to work in shifts (day or night) including occasional weekends or public holidays.

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