E-services Manager

7 days ago

Ajman, United Arab Emirates Ajman University Full time

**SUMMARY OF FUNCTIONS**:
The E-Services Manager is responsible for the development and implementation of a plan to improve the use of technology in learning and teaching at AU. S/he will be working closely with the Director of IT and Deans. Maintain a high level of training and support for staff in the effective use of IT services, including the use of technology in the classroom for faculty members. S/he will demonstrate the necessary skills for this role. The E-Services Manager will be reporting to the Director of IT.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
Lead the development of e-learning enabling all staff/faculty to feel confident in its delivery.
Work in partnership with the deans and managers to support the drive of AU digital environment.
Develop the annual plan for this area of work that supports the AU’s strategic plan.
Coordinate with the service provider on the used technology and make sure it is functioning as expected.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Coach and help develop team members; Motivate team members and help resolve dysfunctional behavior and facilitate problem-solving and collaboration.
Intervene when necessary to aid the team in resolving issues and ensures effective technology strategic planning and implementation and ensure discussions and decisions lead toward closure.
Prepare Agendas, held bi-weekly meetings and send the minutes of meetings for all of my team members
Assure that the team members have the necessary technical education and training to effectively participate in the team
Encourage creativity and skills improvement.
Assist in preparing the Office of Information Technology budget.
Contribute to the development and implementation of long-term plans, goals and objectives to achieve the section’s technology priorities.
Manage and coordinate with the service provider of the used LMS such as, but not limited to, the following:
Plan for and arrange system patches and building block upgrades.
Plan for and organize all usage scenarios of the LMS.
Content copying of already developed courses
Develop and maintain LMS databases and integration with other systems.
Work with other team members to update and implement disaster recovery plans.
Analyze processes to find areas in which improvements can be made and efficiencies gained.
**QUALIFICATIONS & EXPERIENCE**:
Graduate: Bachelor's degree in a computer-related field such as computer science or computer engineering.
Post Graduate
Languages: English/Arabic
IT Skills: Knowledge of troubleshooting
Technical Skills: Leadership, Management skills
Professional/Job-Related Certificates
Years of related experience: min of 6 years in the field.

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