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Technical Administrator

3 weeks ago

Dubai, United Arab Emirates servicePath Full time

servicePathTM is an innovative provider of commercial software for IT Service Providers, specifically targeting Managed Services and Cloud Computing providers.

**About the Job**

  • **Job Title**: Technical Administrator
  • **Department**: Solutions and Client Success
  • **Reports to**:Configuration Specialist Team Lead
  • **Shift**: Day Shift
  • **Position**: Full-Time, Permanent
  • **Location**: Dubai
  • **Working Hours**: GMT Business Hours
  • **Travel**:Not anticipated

**Role Objectives**

  • Ensure the smooth operation, maintenance, and performance optimization of our CPQ software and related systems including Hubspot
  • Act as the primary technical point of contact for software-related concerns internally and for certain key client interactions
  • Act as the primary point of contact notably with Document Template creation and maintenance
  • Collaborate with cross-functional teams to facilitate the successful implementation, integration, and update of our software.
  • Enhance the overall user experience by identifying and rectifying technical issues, ensuring mínimal downtime and swift issue resolution.

**Key Competency and Experience**

  • **Minimum**:_
  • Previous experience (min 2 years) in a hands-on software administration or implementation role
  • Previous experience (min 2 years) working with a CRM system (Hubspot, Microsoft CRM or Salesforce)
  • Experience providing user administration on Azure AD
  • Experience working closely with engineering / development functions.
  • Strong client-first focus with experience working with technology-oriented clients.
  • Very organized with the ability to manage multiple task lists and customers.
  • _Strong communications skills in English, spoken and written.

**Core Competencies**

  • Logical thinker and problem solver that can learn quickly and independently.
  • Comfortable parsing highly detailed log and trace files to find root cause.
  • Demonstrated interpersonal skills including the ability to interact with colleagues at all levels.
  • Dynamic, energetic, motivated, positive outlook
  • A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
  • Experience with Atlassian suite of tools (mainly Jira and Confluence)
  • **Preferred**:_
  • Ability to work with mínimal supervision.
  • Experience with CPQ systems
  • Experience working with distributed global teams.
  • Some experience with software development would be an asset.

**Budget**: 6K AED per month

**Salary**: AED5,000.00 - AED6,000.00 per month

Application Question(s)

  • How many years of experience do you have working with HTML?
  • How many years of experience do you have in System administration?
  • How many years of experience do you have working with a CRM system (Hubspot, Microsoft CRM or Salesforce or any)?
  • How many years of experience do you have with Azure AD?
  • How many years of Client-facing experience do you have?