Spa Receptionist

**Job Number** 23076402

**Job Category** Spa

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

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**Experience**:

- **Minimum 2 years of experience as a receptionists, preferably in spa**

**Skills and Knowledge**

Good oral and written communication skills in English

Able to get on well with people from many different backgrounds

Able to work under pressure at times

Ability to be versatile

Able to do shift work

Computer literate (intermediate)

Basic mathematical skills

Conflict handling

Well presented

Clear speech

Good general health

Energetic

Self motivated - able to work on their own

**Education or Certification**

Min. 21 years of age

Minimum HSLC and any other specialization

To have worked in hotels before as receptionist.

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

**Essential Functions**
- To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
- To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
- To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
- To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
- To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
- To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
- To be responsible for the handing out of towels and locker keys and to monitor their return.
- To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.
- To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
- To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the “Reception Daily Operating Procedures”.
- To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
- To be aware of Health and safety regulations
- To maintain and update memberships, commission, daily sales and reports on a daily basis.
- Any other relevant task

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciati