Asst. Sales Manager

5 days ago

Umm alQuwain City, United Arab Emirates Palma Beach Resort Full time

**Duties & Responsibilities**:

- To generate and maintains customers of defined accounts/areas through sales activities (face-to-face sales calls, telephone calls, entertainment).
- To maintain a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
- To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
- To implement & executes all sales objectives and action plans to reach and exceed targets set
- To ensure that the response to any business request is being actioned within 24 hours.
- To arrange site inspections of the hotel.
- To disseminate sales-related information to other departments as appropriate.
- To attend all pre & post - conference meetings, as required, arranged by the Event Management Department.
- To follow up with the Events Management Team after the post-event meeting with Thank You calls and send Thank You Letters.
- To perform all duties and responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve overall objectives.
- To handle incoming calls and ensures messages are taken and details are forwarded to the person/s concerned.
- To attend departmental & communication meetings as requested.
- To attend major events in the hotel & city as requested by Department Head.
- To maintain an up-to-date account & contact database and details in the property Management system.
- To ensure comprehensive and up-to-date knowledge of properties’ unique selling points, features, amenities, services, and policies.
- To ensure that selling strategies are adhered to during negotiations and maximize selling opportunities whenever possible.
- To ensure that Palma Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
- To closely coordinate and communicate with the outbound sales office with regard to accounts/markets that are serviced by Outbound Sales.
- To promote efficiency, confidence, courtesy & an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
- To maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, staff, and employees.
- To maintain professional business confidentiality.
- To adhere to Company and Hotel rules and regulations at all times.
- To have good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication, and client correspondence.
- To be flexible to adapt to a sudden increase in working hours as per business needs.
- To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.
- Female are preferable

Ability to commute/relocate:

- Umm al-Quwain City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel or Resort Sales: 1 year (preferred)

**Language**:

- Arabic (preferred)

License/Certification:

- Driving License (preferred)

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