Process Writer/lead Full Time New

**Date Posted**: Posted 1 hour ago
- **Location**: Abu Dhabi
- **Job Title**: Process Writer/Lead

**4.**
**KEY ACCOUNTABILITIES**:

- The
job holder will serve as the process lead to end users and project
stakeholders in the implementation of significant process and technology
changes to achieve step changes in operational handling and performance. Will
develop and maintain an understanding of the overall purpose, functions and performance
requirements of their assigned line of business involving a range of moderate
to complex business processes.
- The
job holder will document the optimum processes as required (Process maps and
Standard Operating Procedures level). Supervisory responsibilities include
providing guidance, feedback and training to users and supporting change
efforts with the department.
- Tools
used:
Visio Software tool is used for analysing, mapping
and documenting processes, Microsoft Office suite of products (Excel, Word,
PowerPoint, Outlook), Microsoft Project. Domain knowledge of Card &
Merchant Database First Vision, Compliance systems like SAS / Firco etc.

**Day-to-day activities and responsibilities**

**Process Management**
- Provides support to policy, process mapping and
process improvement projects as assigned, to include implementation of
project management methodology, operations (processes, procedures, etc),
accounting, system behaviour & interfaces, performance metrics and
communications to allow for successful, on-time project plan execution
- Defines and develops process projects thoroughly,
including scope, objectives, work plans, milestones, resource requirements
and deliverables
- Provides meeting documentation and contributes to
meeting facilitation
- Identifies risk & issues and develops
recommendations or acceptable workarounds, timely information to the
management related to individual project/process status
- When appropriate, probe query question and challenge
business teams to understand goals, priorities, and requirements and the
process details.
- Ensure business needs are clearly understood,
documented and processes and workaround solutions meet the needs and
expectations of the business.
- Meet with decision makers, systems owners, and end
users to define business, financial, and operations requirements and systems
goals and to get their timely signoff and buy in on the final policy &
process document output.
- Partner with the business & risk management to
ensure the definition, documentation, measurement, maintenance and ownership
of key business processes are clearly defined across the various segmented
teams
- Translate business process needs into business and
functional requirements for business owners
- Create suitable training manuals / materials,
provide classroom training, provide simulated hands-on systems training on
test environment to the end users and support UAT being conducted by end
users.

**Process Improvement / Operational / regulatory requirement coverage**
- Understand the regulations & legal framework,
corporate strategy and business goals and how they impact the relationships
- Research, review, and analyse the effectiveness and
efficiency of existing processes and make recommendations for enhancing or
further leveraging these processes.
- Liaise with various business groups in the
organization to facilitate implementation of new or improved business
processes.
- Develop, standardize, and maintain new or improved
processes based on findings and analysis.
- Communicate process changes, enhancements, and
modifications - verbally or through written documentation - to management,
Line Manager and peers, so that issues and solutions are understood.
- Where deemed fit and required, coordinate and perform
in-depth tests, including end-user reviews, for modified or proposed
processes.

**Continuous Improvement**
- **Lead the identification of opportunities for continuous improvement**
**and sustainability** of systems, processes
and practices considering global standards, productivity improvement and cost
reduction.
- functional areas supported so as ensure deployment of optimal procedures for
customer service enhancement and risk mitigation
- **Enhance internal user**
**awareness and training** across the assigned
business lines/portfolios through the provision of best-practice tools and
methodologies for accessing the Group’s information repository.
- Collaborate with
Learning & Development function in developing effective training on
policies and operating procedures and processes. Build digital capabilities
(videos, catboats etc.) for end users to easily access/consume the knowledge
related to critical policies and procedures

**Reporting**:

- **Ensure**
**that all department reports/MIS** are
prepared timely and accurately and meet the organization requirements,
policies and quality standards.

**5.**
**QUALIFICATIONS & EXPERIENCE**:

- BS/BA Degree in Finance, Management or similar is
required
- Payment card industry experience is req