Customer Relations Manager

2 days ago


Abu Dhabi, United Arab Emirates XL CATERING AND HOSPITALITY SERVICES Full time

**Key Responsibilities**:

- Serve as the main liaison between clients and the catering team.
- Develop and maintain strong relationships with clients to ensure satisfaction and repeat business.
- Manage projects and event planning and execution, ensuring client expectations are met or exceeded.
- Address and resolve client concerns promptly and professionally.
- Collaborate with sales, kitchen, and service teams to coordinate event and project details.
- Track client interactions and feedback to improve service offerings.
- Assist in developing marketing strategies to enhance client engagement and retention.
- Provide regular reports on client satisfaction and operational efficiency.

**Qualifications**:

- Proven experience in customer relations, account management, or hospitality, preferably in catering or events.
- Excellent communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple clients and projects simultaneously.
- Problem-solving mindset and ability to work under pressure.
- Proficiency in Microsoft Office Suite; experience with CRM software is a plus.
- Flexibility to work evenings or weekends as needed for events.

**Job Types**: Full-time, Permanent



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