Front Office Supervisor
1 week ago
**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" **Job Description** The Role**: - Responsible for the sales, the organization and the quality of the services delivered to the customer for the Front Office department. - Covering daily Front Office Supervisor Tasks: handle different guest challenges and situations and be part of the first response emergency team. - Perform any other duties that may be assigned from time to time by Assistant Front Office Manager. **Key Deliverables and Responsibilities**: **Planning & Organizing**: - Replace efficiently the Assistant Front Office Manager during his/her day off or holidays. - Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel. - Responsible for the Front Office operational - Reception Agents and Bellpersons. - Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis. - Organize Front Office department related activities. - Organize the daily briefing and together with the Assistant Front Office Manager the monthly department meeting - Brief front-office staff on events, promotions etc. - Aware about local requirements (follow up and responsible for DTCM reports and Police requirements). - Ensure the achievement of the highest occupancy in the complex at the best rate, as per hotel target. - Prepare the daily sheet and organize a briefing with Reception and Bellpersons (handover to the next shift leader). - In charge of planning of the FO department during the night. **Operations**: - Provide a first response in case of guest issues, liaising with the Cluster Rooms Division Manager and with the HODs (Front Office, F&B, Security, Engineering), update the Front Office Supervisor log and be part of the first response emergency team. - Ensure that there is compliance to all work legislation in the departments. - Pay special attention to proper upkeep of the hotel, especially of the front desk, hallways, the lobby and the Parking lot and rooms. - Trains team members and co-ordinate the monthly on the job training for the whole department. - Prepares and check the work schedules. - Brief night staff about daily activity of the hotel - Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the HOD. - Try to conserve energy and ensure cleanliness of the complex. - Ensure close co-operation with other departments. **Qualifications** - Bachelor Degree in Business or similar preferred - Minimum of 2-3 years operational experience in Front office functions - Strong reporting and analytical skills - Excellent team player and communication skills - Service focused personality is essential; experience is an asset **Additional Information** Experience is an asset. Prior experience working with Opera, Opera cloud, FMC, Future log or a related system. Fluency in English written and verbally. Additional languages are a plus Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Front Office Supervisor
5 days ago
Dubai, United Arab Emirates Hatta Adventures LLC Full timeRole: Front Office Supervisor Location: Hatta, Dubai (Near Oman border) Salary + Benefits (Accommodation, Food, Transportation) **Job Description**: - Ensure Outstanding customer care at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding...
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Front Office Supervisor
5 hours ago
Dubai, United Arab Emirates Careers at UAE Full timeFront Office Supervisor JOB DESCRIPTION A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. What will I be doing? As a Front Office Supervisor, you will assist in management of daily Front Office...
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Front Office Supervisor
1 week ago
Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full timeThe Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...
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Front Office Supervisor
2 weeks ago
Dubai, United Arab Emirates Occidental Al Jaddaf Full timeSUPERVISE AND COORDINATE FRONT OFFICE’S SHIFT ACTIVITIES TO PROVIDE THE HIGHEST STANDARD OF SERVICE - Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees - Is proficient in all Front Office procedures - Utilises supervisory skills and motivation to maximise employee productivity and satisfaction - Recommends to...
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Front Office Supervisor
4 days ago
Dubai, United Arab Emirates The First Group Full time**Job Description**: **Job Summary**: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer...
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Front Office Supervisor
1 week ago
Dubai, United Arab Emirates Signature 1 Hotel Full timeWe are looking for Front Office Supervisor who can join immediately. **Job Description**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanor at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person...
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Front Office Supervisor
3 days ago
Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full timePrimarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...
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Front Office Supervisor
4 days ago
Dubai, United Arab Emirates ADAGIO Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Front Office Supervisor
1 week ago
Dubai, United Arab Emirates MiLeo The Palm Full timeQualifications Previous experience as a Front Office Supervisor or similar role. Excellent leadership and organizational skills. Strong communication and problem-solving abilities. Proficiency in hotel management software. Ability to work under pressure and handle multiple tasks. Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk...
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Night Supervisor
1 week ago
Dubai, United Arab Emirates Mercure Gold Hotel Full timeEvery stay starts at the Front Desk. Mercure Gold Hotel is seeking: Night Supervisor / Front Office Supervisor To lead the way with guests and keep the lobby team in perfect sync. Become an ambassador both for your city and for the Mercure standard. Interested? Submit your C.V. in minutes on this platform. **Salary**: AED1,800.00 - AED2,500.00 per month
