Floor Manager

2 weeks ago


Sharjah, United Arab Emirates The Lab Holding Ltd Full time

**Job description**:
**We're Hiring: Floor Manager**

Are you an experienced leader in hospitality with a passion for delivering top-tier service and managing high-performing teams? The Lab Holding is looking for a dynamic and detail-oriented Floor Manager to oversee day-to-day restaurant floor operations at one of our premium F&B concepts in Sharjah.

**Location: Sharjah**

**Job Summary**:
As a Floor Manager, you will be responsible for leading the front-of-house team, ensuring a smooth service flow, and providing exceptional guest experiences. You will act as a key liaison between service staff, guests, and management, upholding operational excellence and brand standards at all times.

**Key Responsibilities**:

- Oversee daily front-of-house operations during service hours
- Supervise and support waitstaff, hosts, and bar staff to ensure exceptional service delivery
- Monitor guest satisfaction, address complaints, and ensure a memorable dining experience
- Enforce company service standards, health & safety protocols, and cleanliness procedures
- Train and mentor staff to improve performance and ensure consistency
- Manage table flow, reservations, and seating plans for optimal efficiency
- Coordinate with kitchen and bar teams to maintain service speed and quality
- Ensure POS systems and order processing are handled accurately
- Support the preparation of shift schedules and floor planning

**Qualifications & Requirements**:

- Previous experience as a Floor Manager or similar role in a high-volume, upscale restaurant
- Excellent leadership and team coordination skills
- Strong interpersonal and communication abilities
- Deep understanding of customer service and F&B operations
- Able to handle high-pressure environments with grace and professionalism
- Familiarity with POS systems and restaurant software
- Flexibility to work shifts, weekends, and holidays

**Arabic language is a plus (preferred)**

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