Telesales Representative

2 weeks ago

Abu Dhabi, United Arab Emirates IT Max Global Full time

**Job Summary**:
**Key Responsibilities**:

- Scheduling appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Conducting outbound calls to potential customers to promote and sell our IT products and services
- Delivering prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or a service
- Explaining products or services and prices, and answering questions from customers
- Answering telephone calls from potential customers who have been solicited through advertisements
- Qualifying leads and identifying customer needs and requirements
- Obtaining customer information such as name, address, and area of interest using different sources
- Meeting or exceeding monthly sales targets and KPIs
- Developing and maintaining a good understanding of the IT industry, our products and services, and our target market
- Maintaining accurate and up-to-date records of customer interactions and sales activity using our CRM system
- Working collaboratively with the sales team to ensure consistent messaging and approach
- Following up on leads generated through marketing campaigns and events
- Maintaining ongoing relationships with existing customers to ensure customer satisfaction and identifying upselling opportunities
- Providing timely and accurate reports on sales activity and results to management
- Performing other duties as assigned

**Experience, Skills & Qualifications**:

- A bachelor's degree in Computer Science/Engineer or a related field is preferred
- Previous experience in telesales or a similar role, preferably in the IT industry
- Strong communication skills and the ability to build rapport with customers over the phone
- Excellent sales skills, including the ability to identify customer needs, overcome objections, and close deals
- Self-motivated and results-oriented, with a track record of achieving and exceeding sales targets
- Familiarity with CRM systems and sales processes
- Good organizational skills and attention to detail
- Ability to work independently and as part of a team
- Fluency in English, Arabic;

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have previous experience in telesales or a similar role, preferably in the IT industry

**Language**:

- Arabic (required)
- English (required)

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