Chat Support Executive

6 days ago

Dubai, United Arab Emirates White Paper Alliance IT Services LLC Full time

We are seeking a motivated and customer-focused Chat Support Executive to join our team. In this role, you will be the first point of contact for our customers, providing prompt, professional, and effective support via live chat. Your primary goal is to ensure customer satisfaction and resolve issues in a timely and efficient manner.

**Key Responsibilities**
- Respond to customer inquiries through live chat, ensuring accurate and efficient problem resolution.
- Provide information about products, services, and policies to customers.
- Troubleshoot customer issues and escalate complex problems to the relevant department when necessary.
- Maintain a high level of professionalism, empathy, and customer service in all interactions.
- Update customer information in the database and maintain records of all interactions.
- Collaborate with other teams to resolve customer concerns and improve processes.
- Identify and escalate potential issues or trends that may impact customer satisfaction.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
- Stay updated on product knowledge and system updates.
- Adhere to company policies, procedures, and quality standards.

**Qualifications and Skills**
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service or chat support is an advantage.
- Excellent written communication skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Familiarity with CRM systems and chat platforms is a plus.

**Job Types**: Full-time, Permanent

Pay: From AED2,500.00 per month

**Experience**:

- Chat Support: 1 year (required)

**Language**:

- Hindi (required)
- Telugu (required)
- Kannada (required)
- Tamil (required)

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