Head Hostess

2 weeks ago

Dubai, United Arab Emirates One&Only Royal Mirage Full time

Head Hostess
(9419)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a **Head Hostess** to join the One&Only team at **The One&Only Royal Mirage Hotel in Dubai.**

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond providing leadership to a team of hostesses at the restaurant, welcoming and greeting the guests, ensures warm welcome and farewell, assisting guest in seating or other requests.

**Key Duties and Responsibilities**:

- She will have friendly demeanor and excellent interpersonal relationship skills to be able to relate well with guests of diverse background and status.
- The head hostess role also involves constant communication, both verbally and otherwise with guests, therefore, her communication skill is expected to be well horned.
- Her duties also entail resolving customer complaints amicably. She can refer complaints beyond her power to the appropriate supervisor.
- Complete supervision of the overall service delivery in the organization is also one of her several tasks.
- The lead hostess job also entails dressing smartly and attractively. Her dressing is meant to show off her great human personality and makes her look approachable to guests.
- She should present herself in such a way that she will give the client very good first impression about herself and the organization she represents.
- She will relate with guests all through their stay and also be there to interact with them if they have to wait for long.
- She is expected to have very good understanding and knowledge of the menu and offer them to guests when they request for it.
- She should have foreknowledge about items on the menu to be able to properly inform guests about them.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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