Account Manager, Internal Communications

Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and many of the top companies on the Fortune 500. The firm is a majority women-owned business

Job Purpose: To support in the development and execution of internal communication strategies, plans, initiatives, campaigns, and activities for the client organisation, and to collaborate with the client and client’s corporate functions and Entities to ensure that the strategic objectives, benefits, outcomes, and impact are communicated to the target audience(s).

Principal Accountabilities / Key Result Areas:
Client Management:

- Maintain and grow existing client relationship
- Collaborate with client functions and Entities, working to develop and complete internal communications strategy
- Develop and cultivate relationships with the client and external agencies, third-party vendors, as required
- Provide recommendations to client in a proactive manner, to maximise internal communications efforts and to anticipate any potential risks/ issues in order to achieve business results
- Contribute towards internal communications initiatives that meet the target audience’s objective
- Cultivate positive client presence with key stakeholders

Scope of Work:
Communications / Content Development / Stakeholder Management / Reporting
- Support client in creating, drafting, and updating internal communications content, including internal circulars, newsletters, intranet content, video scripts, talking points, or similar (digital, audio-visual, written) for functions, Entities, and stakeholders.
- Execute internal communication plans in line with client organisation’s mission, vision, values, and objectives.
- Support in launching new internal projects, programmes, and channels.
- Collaborate with Entities, functions, stakeholders, and teams to ensure consistent and integrated internal communications.
- Measure and report the effectiveness of internal communications, where possible.
- Facilitate internal communication best practices.
- Implement new processes and mechanisms for employee feedback.
- Perform other related duties or assignments as required.

Knowledge
- Strong knowledge and understanding of internal communications and influencing techniques.
- Strong knowledge of internal communication channels, platforms, processes, and tools.
- Previous use and understanding of Content Management Systems would be beneficial.
- Ability to deal with people from all levels across the organisation with varying backgrounds.
- Ability to develop and maintain successful professional relationships.
- Excellent written and verbal communications in English. Knowledge of Arabic is a plus.

Technical Support
- Provide technical support to client on operational communication matters, communication issues and risks, and improvements on existing internal communications.

Minimum Qualifications:

- Bachelor's degree in communications or equivalent.

**Experience**:

- Minimum of 6 years of experience in progressive and more senior-level roles in internal communications. Preferably, experience in a large-scale organisation with complex business operations or working in various industries, or as an Account Manager in a strategic communications agency.
- Additional relevant experience in technology or investment industries is an advantage.

About APCO Worlwide in MENA

Home to some of the fastest growing economies in the world, the Middle East and North Africa region has a pivotal role to play in driving global conversations - from environmental policies to religion and pop culture. The UAE and Saudi Arabia are clear leaders in this equation, although the wave of innovation continues to transcend borders.

APCO launched its regional operations in 2006 in Dubai. Growing from a team of less than 10 consultants, APCO today has over 200 people from 26 countries working in teams across Dubai, Abu Dhabi, Riyadh, Manama and Kuwait and our projects take us to countries across the region and the Levant. APCO was awarded Best Agency in the Middle East by PRWeek in 2019 and Best Agency to Work for: EMEA Network by PRovoke Media in 2017 and 2019.

With a portfolio of over 100 clients, APCO’s MENA offices deliver public relations and digital communication support across health, food, consumer & retail, finance, technology, real estate & hospitality, non-profit and public affairs practices. The region also offers specialized services, created for the Middle East, such as our Build-Operate-Transfer (BOT) model and our Compass and License to Operate offerings.

In addition, APCO’s global AI Comm