Technical Customer Support Executive

1 week ago

Sharjah, United Arab Emirates Yakka Technical Services Full time

We are looking for a Technical Customer Support Executive to assist customers with our smart home automation solutions, Access Control System & ELV. The role involves handling customer queries, troubleshooting devices (smart lighting, security, etc.) and providing remote support when needed.

**Key Responsibilities**:

- Log, prioritize, and track customer issues or service requests through the ERP or CRM system.
- Troubleshoot basic service concerns (e.g., scheduling mishaps, technician delays) and escalate complex cases to supervisors or technical teams.
- Provide timely updates and confirmations (e.g., service bookings, technician ETA, completion status).
- Provide basic sales support by following up on leads and inquiries.
- Preparing proposals, quotations, and service agreements.
- Collaborate with installation and maintenance teams to resolve system issues effectively.
- Handle feedback, complaints, and ensure prompt resolution escalation when required.
- **Requirements**:

- Proven experience in technical support within Home Automation, ELV, or access control systems.
- Strong understanding of hardware and software components related to ELV and security systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Effective communication skills in English is required.
- Ability to work independently and as part of a multidisciplinary team.
- Technical certifications relevant to ELV, networking, or access control systems are preferred.
- Flexibility to respond to urgent calls and provide on-site support when necessary.
- Strong customer service orientation and attention to detail.

Pay: AED3,500.00 - AED4,500.00 per month

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