Customer Support Lead

1 week ago

Dubai, United Arab Emirates Tarzkar Full time

**Responsibilities**:

- Supervise daily support operations, ensuring timely and effective resolution of customer inquiries.
- Act as a point of escalation for complex or unresolved customer issues.
- Train, coach, and mentor support staff to maintain high service standards.
- Monitor team KPIs such as response time, resolution rate, and customer satisfaction.
- Coordinate with product and technical teams to address recurring issues or service gaps.
- Assist in updating knowledge bases, support documents, and internal guidelines.
- Implement process improvements to streamline support workflows and increase efficiency.
- Participate in recruitment and onboarding of new customer service team members.

**Job Profile**:

- Bachelor’s degree in Business, Communications, or related field.
- 3+ years of experience in customer service, with at least 1 year in a leadership role.
- Strong problem-solving skills and the ability to manage multiple priorities.
- Excellent verbal and written communication abilities.
- Proficiency in customer support tools such as Zendesk, Freshdesk, or similar platforms.

**Job Category**:Office

**Job Type**:Full Time

**Job Location**:Dubai

  • Lead Paid Social Officer

    3 days ago

    dubai, United Arab Emirates Customer & Technology Full time

    Role ProfileThe Lead Paid Social Officer directly manages and co-ordinates the management of Paid Social advertising accounts (Meta, Snapchat, Tiktok) and related projects for Alshaya brands to deliver the best customer experience, marketing performance and commercial result.Working in the Dubai office and alongside the Paid Social Manager they will...

  • Customer Service Agent

    3 days ago

    Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Sales Support

    3 days ago

    Dubai, United Arab Emirates Support Revolution Full time

    A leading tech solutions firm in Dubai seeks a Sales Support Specialist to assist the sales team with managing customer orders. Responsibilities include sales account maintenance, providing technical and product information, and acting as a liaison across departments. Candidates should have 3-5 years of tech industry experience, strong communication skills,...

  • Executive - Customer Service

    1 week ago

    Dubai, United Arab Emirates Sea-lead Full time

    United Arab Emirates - Customer Service & Documentation – Executive - Customer Service / Full Time Job titleExecutive – Customer Service (SOC) Job purpose The primary role of the Executive – Customer Service (SOC) is to effectively handle the front facing end to end activities of the sale and all the relevant interactions/ correspondence with...

  • Executive - Customer Service

    3 days ago

    dubai, United Arab Emirates Sea-lead Full time

    United Arab Emirates - Customer Service & Documentation – Executive - Customer Service / Full Time Job titleExecutive – Customer Service (SOC) Job purpose The primary role of the Executive – Customer Service (SOC) is to effectively handle the front facing end to end activities of the sale and all the relevant interactions/ correspondence with...

  • Sales Support Specialist

    3 days ago

    Dubai, United Arab Emirates Support Revolution Full time

    Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with...

  • Sales Support Specialist

    3 weeks ago

    Dubai, United Arab Emirates Support Revolution Full time

    Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with...

  • Customer Success Manager

    1 day ago

    Dubai, Dubai, United Arab Emirates Communcation,CUSTOMER SUCCESS Full time

    Job Title - Customer Success Manager Location - Dubai Job Type - Full TimeAbout DoubleTick: DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer...

  • Customer Success Manager

    3 hours ago

    Dubai, Dubai, United Arab Emirates Communcation,CUSTOMER SUCCESS Full time

    Job Title - Customer Success Manager Location - Dubai Job Type - Full TimeAbout DoubleTick: DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer...

  • Customer Service Agent

    1 week ago

    Dubai, United Arab Emirates Technest Support Center Full time

    The Role **Requirements**: - Native or Professional Proficiency in JAPANESE, VIETNAMESE, KOREAN or THAI language. - Excellent communication and interpersonal skills. - Strong negotiation abilities. - Basic computer skills. - Previous experience in call center or customer service roles is a plus. - Positive attitude, patience and problem-solving...