Trainee Customer Care Associate
1 day ago
**UAE national with FB**
- **Organization Unit Purpose**
The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.
- **Job Purpose**
To answer phones to respond to general customer inquiries, requests and complaints. Project a professional company image through phone interaction.**Responsibilities**:
- Answer calls professionally.
- Respond to customer inquiries with regards to banking products and services.
- Research required information using available resources.
- Handle and resolve customer Internet Banking inquiries and general complaints
- Complete call logs
- Route service requests to appropriate departments
- Capture every mandatory information with accuracy while raising service requests
- Provide customers with product and service information and route calls to appropriate resources
- Provide precise and accurate information to customers
- Follow up with customer calls where necessary
- Adherence to standard work procedures while handling customer calls
- Comply to information security and data privacy policies
- **Person Specifications**
- Skills / Work Experience
- Knowledge of CRM systems (preferred)
- Basic Knowledge of Ms Office
- Telephone etiquette
- Excellent communication skills (written & verbal) The ability to multi-task
- The ability to work under stress
- Excellent interpersonal skills
- Basic Problem Solving Skills
- Basic Negotiation Skills
- Excellent typing skills
- Customer handling skills
- Thinking out of the box (Skills)
- U.A.E national: Entry Level
- Competencies
- Customer Service
- Performance Management
- Problem Solving
- Team Working
- Personal Effectiveness
Education and any other certification
U.A.E National: High School/Bachelor’s degree
-
Customer Care Executive
2 weeks ago
Ras al-Khaimah, United Arab Emirates YAS Properties Full timeExcellent organizational skills Superior written and verbal communication skills Any Nationality English & Arabic speaking Minimum One Year experience in customer care service Ability to commute/relocate: - Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Are you...
-
Customer Care Specialist
2 weeks ago
Ras Al Khaimah, United Arab Emirates ADIB Group Full timeRole Customer Care Specialist Location Ras Al Khaimah Role Purpose To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Main Responsibilities Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. Proactively offer customer to...
-
Customer Care Specialist
2 weeks ago
Ras Al-Khaimah, United Arab Emirates ADIB Group Full timeRole Customer Care Specialist Location Ras Al Khaimah Role Purpose To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Main Responsibilities Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. Proactively offer customer to...
-
Customer Care Specialist
2 weeks ago
Ras Al Khaimah, United Arab Emirates ADIB Group Full timeRole Customer Care Specialist Location Ras Al Khaimah Role Purpose - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Main Responsibilities - Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. - Proactively offer customer...
-
Customer Care Specialist
1 week ago
Ras Al-Khaimah, United Arab Emirates ADIB Group Full timeDescription Role: Customer Care Specialist Location: Ras Al Khaimah ROLE PURPOSE: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. These are the main responsibilities of this role: Handle inbound & outbound calls according to procedures guidelines and schedules set by organization...
-
Customer Care Executive
1 day ago
Ras al-Khaimah, United Arab Emirates VLCC international UAE Slimming and Beauty Full timeThe Customer Care Executive is responsible for providing exceptional customer service, managing customer inquiries, and ensuring customer satisfaction. This role is focused on building strong relationships with customers, resolving issues in a timely and efficient manner, and supporting the overall customer experience in alignment with the company's...
-
Bilingual Customer Care
2 weeks ago
Ras Al Khaimah, United Arab Emirates ADIB Group Full timeA leading financial services provider is looking for a Customer Care Specialist in Ras Al Khaimah. The role involves managing inbound and outbound calls, offering services, and meeting sales targets. The ideal candidate should have strong communication skills in Arabic and English, sales expertise, and a commitment to customer satisfaction. This position...
-
Customer Care Representative
7 days ago
Ras al-Khaimah, United Arab Emirates I SMILE DENTAL CENTER Full timeThis is a full-time, on-site role based in Ras Al Khaimah for a Customer Service Representative. The Customer Service Representative will be responsible for answering phone calls, scheduling appointments, assisting patients with inquiries, maintaining patient records, and ensuring an exceptional patient experience. The role involves managing patient...
-
Customer Care Executive
1 day ago
Al-Ayn, United Arab Emirates NMC Healthcare Full timeTo receive the patients with a pleasant smile and wish them. To attend telephone calls politely and strictly adhering to telephone manners. To see if the patient is a new patient or an old patient (Already registered). To get the information about the nature of illness and guide them to the concerned department. To give the registration forms and help...
-
Customer Care Executive(Arabic)
7 days ago
Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time**Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...