Customer Care Specialist
2 weeks ago
Role Customer Care Specialist Location Ras Al Khaimah Role Purpose To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Main Responsibilities Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. Proactively offer customer to register IVR and SMS service according to procedures and guidelines. Escalate customer queries and complaints as necessary. Follows up with customer via telephone or email following initial sales contact. Explain products or services and prices and answer all the customers questions. Polite and courteous when dealing with customers all the time. Obtain customer information such as name address and reactions of prospects contacted enter orders into computers. Keep accurate data on all tasks performed as per defined format. Keep customer documents secured and filed accordingly. Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers. Meet or exceed the daily weekly and monthly sales targets set by the Management. Proactively cross sale and up sell the various bank products to customers or caller that qualify. Escalate hazard /potential risk immediately via the proper channels. Adherence to all ADIB policies. Key Performance Indicators Call quality Customer satisfaction Adherence to schedule Product & process knowledge Average handling time Sales leads generation target to reviewed Specialist Skills / Technical Knowledge Technical Competencies Required for this role Communication skills bilingual language (Arabic/English) Sales skills Customer resolution skills Required Experience Unclear Seniority #J-18808-Ljbffr
-
Customer Care Specialist
2 weeks ago
Ras Al Khaimah, United Arab Emirates ADIB Group Full timeRole Customer Care Specialist Location Ras Al Khaimah Role Purpose To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Main Responsibilities Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. Proactively offer customer to...
-
Customer Care Specialist
2 weeks ago
Ras Al Khaimah, United Arab Emirates ADIB Group Full timeRole Customer Care Specialist Location Ras Al Khaimah Role Purpose - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Main Responsibilities - Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. - Proactively offer customer...
-
Customer Care Specialist
1 week ago
Ras Al-Khaimah, United Arab Emirates ADIB Group Full timeDescription Role: Customer Care Specialist Location: Ras Al Khaimah ROLE PURPOSE: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. These are the main responsibilities of this role: Handle inbound & outbound calls according to procedures guidelines and schedules set by organization...
-
Bilingual Customer Care
2 weeks ago
Ras Al Khaimah, United Arab Emirates ADIB Group Full timeA leading financial services provider is looking for a Customer Care Specialist in Ras Al Khaimah. The role involves managing inbound and outbound calls, offering services, and meeting sales targets. The ideal candidate should have strong communication skills in Arabic and English, sales expertise, and a commitment to customer satisfaction. This position...
-
Customer Care Specialist
2 weeks ago
ras al khaymah, United Arab Emirates ADIB Group Full timeRole Customer Care Specialist Location Ras Al Khaimah Role Purpose To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Main Responsibilities Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. Proactively offer customer to...
-
Customer Care Specialist
2 weeks ago
ras al khaymah, United Arab Emirates ADIB Group Full timeRole Customer Care Specialist Location Ras Al Khaimah Role PurposeTo drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.Main ResponsibilitiesHandle inbound & outbound calls according to procedures guidelines and schedules set by organization call center. Proactively offer customer to...
-
Bilingual Customer Care
2 weeks ago
ras al khaymah, United Arab Emirates ADIB Group Full timeA leading financial services provider is looking for a Customer Care Specialist in Ras Al Khaimah. The role involves managing inbound and outbound calls, offering services, and meeting sales targets. The ideal candidate should have strong communication skills in Arabic and English, sales expertise, and a commitment to customer satisfaction. This position...
-
Customer Care Executive
2 weeks ago
Ras al-Khaimah, United Arab Emirates YAS Properties Full timeExcellent organizational skills Superior written and verbal communication skills Any Nationality English & Arabic speaking Minimum One Year experience in customer care service Ability to commute/relocate: - Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Are you...
-
Home Care Specialist
2 weeks ago
Ras Al-Khaimah, United Arab Emirates Proper-Maid Full time“More Than a Maid, A Trusted Part of Every Home.” Proper-Maid is expanding across the UAE, and we’re inviting dedicated, respectful, and professional Home Care Specialist (maids) to join our growing team. If you want a safe workplace, legal employment, professional training, and a respectful environment, this is the opportunity for you. Position: Home...
-
Home Care Specialist
2 weeks ago
Ras Al Khaimah, United Arab Emirates Proper-Maid Full time“More Than a Maid, A Trusted Part of Every Home.” Proper-Maid is expanding across the UAE, and we’re inviting dedicated, respectful, and professional Home Care Specialist (maids) to join our growing team. If you want a safe workplace, legal employment, professional training, and a respectful environment, this is the opportunity for you. Position: Home...
