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Service Center in Charge
2 weeks ago
Prepare, supervise and control workshop activities
- scheduling of work in the service centre
- Liaise with customers and diagnose customer concerns with the tyres repairing or changing and mechanic work prior to being booked in for service and/or repair
- Assist all Technicians and Apprentice Technicians in the diagnosis of tyres & mechanical problems
- Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently Upon completion of normal repairs and/or service inspect and test machinery with the
- Technician who completed the job to ensure the equipment has been repaired and/or serviced in accordance with the customer’s instructions and manufacturers guidelines;
- Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
- Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
- Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition
- Control and set workshop and service center behavioral standards
- Maintain staff morale Advise all new and existing staff of Dealership policies and procedures and adherence to these policies
and procedures;
- Set a regular workshop& service center cleaning schedule highlighting employee’s specific duty;
- Make suggestions to management for improvements to the Mechanical Service Department’s operations;
- Maintain a well-trained workforce and supervise in-house training as required;
- Ensure the development and progress of all apprentices;
- Assist toward keeping the service center area clear and clean, orderly and attractive in appearance;
- Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner.
Assist in the coordinating after hours call outs and the weekly on call roster
- purchase all the parts required by the customer
- Ensure Technicians' optimum productivity
- Issue jobs to available technicians who have the required skill level.
- Ensure full and accurate communication to service center, workshop, parts, reception, and quality control.
- Ensure all materials and labour resources used are posted to each and every job card.
**Salary**: From AED4,500.00 per month
Ability to commute/relocate:
- Al-Ayn: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- workshop supervisor: 4 years (required)
