l1 - l2 information security analyst (call center infrastructure)

1 week ago


Dubai, Dubai, United Arab Emirates Spocto Solutions Pvt Ltd Full time
L1 - L2 INFORMATION SECURITY ANALYST (CALL CENTER INFRASTRUCTURE)

Dubai, United Arab Emirates | Posted on 09/26/2024

We are seeking an experienced L1/L2 Information Security Analyst to join our team, specializing in the setup and maintenance of call center infrastructure. The ideal candidate will have a solid background in information security, with practical experience in managing and securing call center environments. This role involves monitoring security events, responding to incidents, and ensuring the integrity and confidentiality of our call center operations.

Key Responsibilities:

1. Security Monitoring & Incident Response:

- Monitor security alerts and events related to call center infrastructure.

- Respond to and investigate security incidents, ensuring timely resolution and minimal disruption.

- Conduct initial analysis and escalation of security incidents as required.

2. Call Center Infrastructure:

- Assist in the setup, configuration, and maintenance of call center infrastructure, including hardware and software components.

- Ensure security measures are integrated into the call center environment to protect against unauthorized access and data breaches.

3. Security Assessment & Compliance:

- Perform regular security assessments and vulnerability scans of call center systems.

- Ensure compliance with relevant security policies, standards, and regulations.

- Maintain up-to-date documentation on security procedures, incidents, and infrastructure changes.

- Prepare and present reports on security incidents and the overall security posture of the call center.

- Collaborate with other IT and security teams to enhance overall security measures.

- Provide guidance and support to call center staff on security best practices and protocols.

Qualifications:

- Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- Experience: 2-4 years of experience as an Information Security Analyst, with specific exposure to call center infrastructure.
- Certifications: Relevant certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH) are preferred.
- Strong understanding of information security principles and practices.
- Experience with call center technologies and infrastructure.
- Proficiency in security monitoring tools and incident management systems.
- Knowledge of network security, firewalls, and intrusion detection/prevention systems.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to work effectively in a team.

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Spocto Solutions Pvt Ltd Full time

    L1 - L2 INFORMATION SECURITY ANALYST (CALL CENTER INFRASTRUCTURE)Dubai, United Arab Emirates | Posted on 09/26/2024We are seeking an experienced L1/L2 Information Security Analyst to join our team, specializing in the setup and maintenance of call center infrastructure. The ideal candidate will have a solid background in information security, with practical...


  • Dubai, Dubai, United Arab Emirates Spocto Solutions Pvt Ltd Full time

    About This Role:Spocto Solutions Pvt Ltd is seeking an experienced L1/L2 Information Security Analyst to join our team, specializing in the setup and maintenance of call center infrastructure. As an integral member of our team, you will be responsible for monitoring security events, responding to incidents, and ensuring the integrity and confidentiality of...


  • Dubai, Dubai, United Arab Emirates Spocto Solutions Pvt Ltd Full time

    Job Description:We are seeking a highly skilled L2 Information Security Analyst to join our team at Spocto Solutions Pvt Ltd, specializing in the setup and maintenance of call center infrastructure. The ideal candidate will have a solid background in information security, with practical experience in managing and securing call center environments.This role...


  • Dubai, Dubai, United Arab Emirates Spocto Solutions Pvt Ltd Full time

    Key Responsibilities:Security Monitoring & Incident Response:Monitor security alerts and events related to call center infrastructure.Respond to and investigate security incidents, ensuring timely resolution and minimal disruption.Conduct initial analysis and escalation of security incidents as required.Call Center Infrastructure Management:Assist in the...


  • Dubai, Dubai, United Arab Emirates NETS-International Group Full time

    NETS is a leading global Solutions Provider and Systems Integrator dedicated to empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I's) Effectively, Efficiently, and Economically (NETS 3 E's). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and...


  • Dubai, Dubai, United Arab Emirates NETS-International Group Full time

    NETS is a leading global Solutions Provider and Systems Integrator dedicated to empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I's) Effectively, Efficiently, and Economically (NETS 3 E's). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and...


  • Dubai, Dubai, United Arab Emirates Spocto Solutions Pvt Ltd Full time

    Role Overview:The successful candidate will work closely with our IT and security teams to ensure the security and integrity of our call center operations. Key responsibilities include:Monitoring and Resolving Security Issues:Monitor security alerts and events related to call center infrastructure.Respond to and investigate security incidents, ensuring...

  • Azure Architect

    2 weeks ago


    Dubai, Dubai, United Arab Emirates K20s - Kinetic Technologies Private Limited Full time

    Get AI-powered advice on this job and more exclusive features.Job Role: Azure Architect - L1, L2, L3Experience:L1- 3-5 years / L2- 5-8 years (1 Year - 3 Months Extendable)L3- 10-12 years (6 months contract)Job location: Dubai (Onsite)Job SummaryWe are seeking an Azure Architect experience to support and optimize our cloud infrastructure. The ideal candidate...

  • SOC Analyst L1

    4 days ago


    Dubai, Dubai, United Arab Emirates Dautom Full time

    In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Description:Acknowledge, analyse, and validate incidents received.Escalate validated and confirmed...


  • Dubai, Dubai, United Arab Emirates Ceenex Global LLC Full time

    About Ceenex Global LLCWe are a global organization seeking an experienced Network & Security Administrator to join our team in Dubai. As a key member of our IT department, you will play a critical role in ensuring the integrity and availability of our systems.Key Responsibilities:Monitor and maintain network security devices (firewalls, switches,...

  • SOC Analyst L2

    7 days ago


    Dubai, Dubai, United Arab Emirates Dautom Full time

    In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Description:Validate the Incidents reported by SOC Analysts L1.Escalate timely when the SLA for...

  • SOC Analyst L2

    2 days ago


    Dubai, Dubai, United Arab Emirates Dautom Full time

    In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Description:1. Validate the Incidents reported by SOC Analysts L1.2. Escalate timely when the SLA for...


  • Dubai, Dubai, United Arab Emirates Dautom Full time

    About DautomDautom is a trusted partner for its clients, chosen for its commitment to quality and innovation. Our esteemed client is a global leader in the industry.Job Description:Validate Incidents: Work closely with SOC Analysts L1 to identify incidents and escalate timely when the SLA for alerting is not met.Evaluate Alerts: Identify incidents that may...


  • Dubai, Dubai, United Arab Emirates LanceSoft UAE Full time

    Job Title: Security Operations Center AnalystLocation: Dubai, United Arab EmiratesAbout the RoleWe are seeking a skilled Security Operations Center Analyst to join our team at LanceSoft UAE. The ideal candidate will have experience with SIEM tools, load balancers, WAFs, PAM, IDS/IPS, endpoint security, proxy, and encryption...


  • Dubai, Dubai, United Arab Emirates BFL Group Full time

    Direct message the job poster from BFL Group Senior Talent Acquisition Partner C-Suite Recruiter Attracting top-tier talents for BFL Group Emiratization & Saudization Tech Retail Company Overview BFL Group is one of the world's leading off-price retailers of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across...


  • Dubai, Dubai, United Arab Emirates Mai Dubai™ Bottled Drinking Water Full time

    Information Technology Infrastructure and Security ManagerWe are seeking an IT Manager for IT Infrastructure and Security who will be responsible for overseeing the IT Infrastructure, Security, and Projects (Data Center, Servers & Security, Project Management, Networking Administration, and Database Management).Implement Projects, Install Network Security,...


  • Dubai, Dubai, United Arab Emirates LanceSoft UAE Full time

    Job Title: Security Operations Center AnalystCompany: LanceSoft UAELocation: Dubai, Dubai, United Arab EmiratesMinimum QualificationsBachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field (or equivalent experience).CertificationCertifications (Preferred): Security+ (CompTIA), CEH (Certified Ethical Hacker), GIAC...


  • Dubai, Dubai, United Arab Emirates LanceSoft UAE Full time

    Job Title: Security Operations Center AnalystCompany: LanceSoft UAELocation: Dubai, Dubai, United Arab EmiratesMinimum QualificationsBachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field (or equivalent experience).CertificationCertifications (Preferred): Security+ (CompTIA), CEH (Certified Ethical Hacker), GIAC...


  • Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

    Roles and responsibilities The Entry-Level Information Security Analyst will play a key role in supporting our Cyber Defence activities and will be responsible for working on various aspects of information security, focusing on SIEM Administration, Security Operations Centre (SOC) events monitoring and investigations, and Vulnerabilities assessment. This is...


  • Dubai, Dubai, United Arab Emirates Help AG Full time

    Job Profile:We are seeking an experienced Advanced Security Engineer to join our team at Help AG. As an Advanced Security Engineer, you will be responsible for designing, implementing, and maintaining secure cloud infrastructure for our clients.The ideal candidate will have expertise in technologies such as Arbor Peakflow, Arbor APS/AED, Fortinet Firewalls,...