Infrastructure Support Engineer

1 week ago


Dubai, Dubai, United Arab Emirates BFL Group Full time

Direct message the job poster from BFL Group

Senior Talent Acquisition Partner C-Suite Recruiter Attracting top-tier talents for BFL Group Emiratization & Saudization Tech Retail

Company Overview

BFL Group is one of the world's leading off-price retailers of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite - all at up to 80% off the original retail price for fashion designer brands. Our unique "Treasure Hunt" model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Role Purpose:

As an L2/L3 Support Engineer, you will provide advanced technical support, troubleshooting, and issue resolution for internal users or clients. You will be responsible for diagnosing and resolving complex hardware and software problems, maintaining IT systems, and ensuring operational efficiency for a wide range of IT issues that go beyond first-line support.

Responsibilities:

  • Provide hands-on support for complex IT issues escalated from L1 support.
  • Troubleshoot and resolve intermediate to advanced issues related to hardware, software, networking, and peripherals.
  • Respond to support requests via ticketing system, phone, or email in a timely and professional manner.
  • Install, configure, and support operating systems, software, and network infrastructure.
  • Collaborate with internal teams and vendors to resolve issues efficiently.
  • Document solutions, track recurring problems, and provide knowledge base articles to assist L1 support.
  • Conduct user training for new systems, software, or tools.
  • Assist with routine IT maintenance tasks such as system updates, patches, and backups.
  • Serve as the final point of escalation for the most complex technical issues.
  • Diagnose and resolve high-priority, high-complexity technical problems within the organization's infrastructure.
  • Provide support for specialized software and applications and work closely with development teams for custom solutions.
  • Collaborate with vendors and third-party service providers for support and troubleshooting of advanced technical issues.
  • Perform system analysis, design, and documentation for new hardware and software deployments.
  • Conduct root cause analysis for recurring issues and work to prevent future occurrences.
  • Implement IT projects such as upgrades, migrations, and new technology rollouts.
  • Provide leadership and mentorship to L1 and L2 support teams, helping with escalation procedures and knowledge sharing.

Requirements:

  • Proven experience in IT support with a focus on intermediate technical troubleshooting.
  • Solid understanding of network protocols and hardware components.
  • Familiarity with ticketing systems, remote support tools, and asset management.
  • Strong communication and customer service skills.
  • Experience with desktop operating systems (Windows, macOS, Linux).
  • Advanced technical knowledge of server infrastructure, networking, databases.
  • Expertise in troubleshooting advanced software, system, and network issues.
  • Hands-on experience with virtualization technologies (VMware, Hyper-V, etc.).
  • Ability to perform root cause analysis and optimize system performance.
  • In-depth knowledge of security protocols and best practices.
  • Basic knowledge of Microsoft 365, azure and cloud solutions.


  • Dubai, Dubai, United Arab Emirates Asian Infrastructure Investment Bank Full time

    Company Overview:The Asian Infrastructure Investment Bank (AIIB) is a leading multilateral development institution whose mission is to finance infrastructure for a sustainable future in Asia and beyond. With a strong presence in Beijing, AIIB has grown to become a prominent player in the global development arena, collaborating with partners to unlock new...


  • Dubai, Dubai, United Arab Emirates Eqvilent Full time

    As an Infrastructure Support Engineer, you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance...


  • Dubai, Dubai, United Arab Emirates Eqvilent Full time

    As an Infrastructure Support Engineer , you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system...


  • Dubai, Dubai, United Arab Emirates Asian Infrastructure Investment Bank Full time

    Key RequirementsWe are seeking a highly motivated and qualified Climate Solutions Specialist to join our team at the Asian Infrastructure Investment Bank (AIIB). As a leading financial institution, AIIB promotes economic growth and social progress in Asia through innovative investment solutions.The ideal candidate will have a strong background in climate and...


  • Dubai, Dubai, United Arab Emirates Asian Infrastructure Investment Bank Full time

    Job DescriptionWe are seeking a highly skilled Sustainable Development Associate to join our team at the Asian Infrastructure Investment Bank (AIIB). As a leading financial institution, AIIB promotes economic growth and social progress in Asia through innovative investment solutions.The ideal candidate will have a strong background in climate and...


  • Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    About this opportunity:We are seeking a talented IT Administrator to join our team and contribute to the development of our IT infrastructure.The successful candidate will have a strong technical foundation in system administration, networking, and security, as well as excellent communication skills and the ability to work effectively in a team...


  • Dubai, Dubai, United Arab Emirates Bits Secure I.T Infrastructure LLC Full time

    Job Description:We are seeking a highly skilled Cybersecurity Network Architect to join our team at Bits Secure I.T Infrastructure LLC. As a key member of our network infrastructure team, you will be responsible for designing, implementing, and maintaining secure network architectures.Key Responsibilities:Design and implement robust network architectures,...


  • Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    We are looking for a skilled IT Administrator to join our team at UAS International Trip Support. As a key member of our IT department, you will be responsible for:Overseeing and maintaining our IT infrastructure, ensuring seamless operations and security during night hours.Assisting with the installation, configuration, and maintenance of hardware,...


  • Dubai, Dubai, United Arab Emirates Oakridge International School, Bengaluru Full time

    School: Swiss International Scientific SchoolJob DescriptionPosition Summary:The IT Infrastructure Engineer is responsible for overseeing the technological infrastructure of the school. This role includes managing hardware and software resources, ensuring the security of the school's network, providing support to staff and students, and leading IT projects....


  • Dubai, Dubai, United Arab Emirates ST2 ManTech Advanced Systems Intl Full time

    We are seeking a skilled Communications Infrastructure Support Engineer to join our team at ST2 ManTech Advanced Systems Intl.This role requires an active DoD Secret clearance and at least 2 years of experience in circuit actions at the base, camp, station, MAJCOM, unified command or component level.Responsibilities include:Troubleshooting: Fabricating,...


  • Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    About UAS International Trip Support:We are a global leader in providing comprehensive aviation services, offering support across trip planning, ground handling, fuel services, and flight operations. Our strong presence worldwide allows us to cater to the unique needs of the aviation industry with innovative technology solutions and superior customer...


  • Dubai, Dubai, United Arab Emirates Hire Rightt - Executive Search Full time

    About the CompanyHire Rightt - Executive Search is a leading recruitment agency specializing in executive search and staffing solutions.We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.Job SummaryWe are seeking a highly skilled Director of Infrastructure Engineering to lead our...


  • Dubai, Dubai, United Arab Emirates Callsign Full time

    Russian hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded in 2012,...


  • Dubai, Dubai, United Arab Emirates Dautom Full time

    Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates MEP Engineer - Infrastructure Job Description: The MEP engineer will be responsible for providing support in supervising the infrastructure projects, particularly the construction of infrastructure for Al Hamra Industrial Zones - Phase. He should ensure that projects are completed on time, as per the...


  • Dubai, Dubai, United Arab Emirates Dautom Full time

    Ras Al-Khaimah, Ras al Khaimah, United Arab EmiratesMEP Engineer - InfrastructureJob Description:The MEP engineer will be responsible for providing support in supervising the infrastructure projects, particularly the construction of infrastructure for Al Hamra Industrial Zones - Phase.He should ensure that projects are completed on time, as per the scope,...


  • Dubai, Dubai, United Arab Emirates Callsign Full time

    Russian hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded in 2012,...


  • Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    About the RoleWe are looking for an IT Infrastructure Engineer to join our team at PrecisionHire Solutions. As a seasoned professional with a strong background in IT, you will play a crucial role in ensuring the smooth operation of our systems. Your responsibilities will include troubleshooting, diagnosing, and resolving complex hardware, software, and...


  • Dubai, Dubai, United Arab Emirates AlixPartners GmbH Full time

    AlixPartners GmbH is seeking an experienced IT Infrastructure Engineer to join our team in Dubai. As a key member of our Corporate Services - Information Technology team, you will be responsible for providing onsite and remote engineering and support for Client Technology Operations & Data Services.Key responsibilities include managing servers, storage,...


  • Dubai, Dubai, United Arab Emirates Dautom Full time

    Ras Al-Khaimah, Ras al Khaimah, United Arab EmiratesMEP Engineer - InfrastructureJob Description:The MEP engineer will be responsible for providing support in supervising the infrastructure projects, particularly the construction of infrastructure for Al Hamra Industrial Zones - Phase.He should ensure that projects are completed on time, as per the scope,...


  • Dubai, Dubai, United Arab Emirates SYSTRA Full time

    At SYSTRA, we strive to deliver high-quality designs that meet industry standards and project specifications. The Bridge Infrastructure Engineer will support the project team in achieving this goal.The ideal candidate should possess an excellent academic background and demonstrate sound engineering judgment. Experience in analyzing and designing bridge...