Last Mile Coordinator

3 days ago


Dubai, Dubai, United Arab Emirates Chemist Warehouse UAE Full time
We are seeking a proactive and detail-oriented Last Mile Coordinator to oversee the final stage of our delivery process, ensuring that products are delivered to customers promptly and in excellent condition.

The ideal candidate will collaborate with third-party logistics providers, monitor delivery performance, and address any issues that arise during the delivery process to enhance customer satisfaction.

Key Responsibilities:

Delivery Oversight

1. Monitor and audit last-mile deliveries to ensure timely and accurate order fulfilment.
2. Utilize digital tools to track delivery status and communicate updates effectively.
3. Coordinate with third-party logistics (3PL) partners to resolve delivery issues and improve service quality.
4. Address and resolve delivery-related inquiries from customers and internal teams promptly.
5. Document and file claims with 3PL providers for any delivery discrepancies or damages.

Performance Analysis

1. Analyse delivery data to identify trends, areas for improvement, and cost-saving opportunities.
2. Prepare and present reports on delivery performance metrics to stakeholders.

Process Improvement

1. Collaborate with cross-functional teams to enhance delivery processes and customer experience.
2. Support projects aimed at optimizing the delivery and installation network.
3. Maintain effective communication with 3PL partners to ensure compliance with service agreements.
4. Validate and approve invoices from 3PL providers, ensuring accuracy and timely payment.

Required Qualifications:

Education

1. Bachelor's degree in supply chain management, Logistics, Business Administration, or a related field.

Experience

1. Minimum of 2 years in logistics, supply chain, or eCommerce operations, with a focus on last-mile delivery coordination.

Technical Skills

1. Proficiency in Microsoft Office Suite, particularly Excel and Power BI for data analysis and reporting.
2. Familiarity with logistics management software and eCommerce platforms.

Soft Skills

1. Strong analytical and problem-solving abilities.
2. Excellent communication and interpersonal skills.
3. Attention to detail and a proactive approach to process improvement.

Note: Due to high volume of applicants, only shortlisted candidates will be contacted.

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