Shift Planner
6 days ago
Job Description
Job Purpose:
The Shift Planner manages the scheduling, delivery, and monitoring of fuel shipments using automated systems to ensure timely and accurate deliveries to customers. They handle customer orders, coordinate resources, and update systems while operating in a shift-based roster.
Key Responsibilities:
Fuel Delivery Planning:
- Use the LomoSoft system to schedule retail and commercial fuel deliveries.
- Forecast fuel requirements using active ATG readings.
Order Management:
- Process customer orders via email and validate them in SAP.
- Consolidate open orders for scheduling and assign shipments to vehicles and drivers.
Customer Service:
- Address customer inquiries and adjust delivery plans based on changing circumstances, such as breakdowns or emergencies.
- Ensure customer satisfaction by providing timely updates and solutions.
Resource Coordination:
- Assign drivers and vehicles based on schedules, ensuring efficient resource utilization.
- Coordinate with the company workshop for maintenance and breakdown repairs.
System Updates:
- Record deliveries, confirm shipments, and prepare return of goods documents to maintain accurate customer accounts.
- Update GPS tracking for real-time order status and compliance monitoring.
Compliance and Documentation:
- Prepare and dispatch delivery documents (DAs) for invoicing.
- Ensure adherence to safety and operational standards, including emergency response.
Special Operations:
- Arrange spot-hired trucks for additional delivery capacity.
- Manage bio-diesel and aviation fuel delivery scheduling.
Minimum Requirements:
Education: Secondary School Certificate or Diploma
Experience: 36 years in logistics
Skills:
- Computer literacy
- Fluency in English (Arabic preferred)
- Strong communication, teamwork, and customer service skills
Core Competencies:
- Scheduling and logistics expertise
- Customer satisfaction focus
- Emergency response and resource management
- High adaptability and problem-solving in dynamic environments
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