Network Administrator
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- Provide first and second-line support to all users — logging, triage, resolution and closure within agreed service levels
- Administer and maintain the LAN, switching and wireless network, including performance and coverage
- Operate and maintain firewalls, remote access and VPN services under approved change control
- Administer Windows servers — monitoring, patching, updates, capacity and routine housekeeping
- Monitor backups and carry out scheduled restore testing with documented evidence
- Administer Microsoft 365 — users, groups, licences, Exchange, Teams and SharePoint
- Execute joiner, mover and leaver processes, access provisioning and revocation, and access-review evidence
- Support endpoints and peripherals — laptops, desktops, printers, scanners, mobile and handheld devices, and meeting-room equipment
- Maintain the IT asset and licence register, inventory and procurement records
- Maintain patch compliance, endpoint protection and credential hygiene
- Maintain network documentation, including structured cabling and configuration records
- Participate in an out-of-hours support roster Desired Candidate Profile
- Two to three years in network and infrastructure administration with hands-on end-user support
- CCNA or equivalent, with practical switching and wireless experience (Cisco, Aruba or equivalent)
- Enterprise firewall administration (Fortinet or equivalent), including VPN and remote access
- LAN and WAN troubleshooting, with working knowledge of TCP/IP, DNS and DHCP
- Windows Server and Active Directory — users, groups, Group Policy and permissions
- Microsoft 365 administration — Exchange, Teams, SharePoint and licensing
- Backup operations and documented restore testing
- Patch management and endpoint protection administration
- Strong service orientation, patience with non-technical users, and disciplined documentation
- Willingness to participate in an out-of-hours support roster
- Strong spoken and written English
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