Network Administrator
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- Provide first and second-line support to all users — logging, triage, resolution and closure within agreed service levels
- Administer and maintain the LAN, switching and wireless network, including performance and coverage
- Operate and maintain firewalls, remote access and VPN services under approved change control
- Administer Windows servers — monitoring, patching, updates, capacity and routine housekeeping
- Monitor backups and carry out scheduled restore testing with documented evidence
- Administer Microsoft 365 — users, groups, licences, Exchange, Teams and SharePoint
- Execute joiner, mover and leaver processes, access provisioning and revocation, and access-review evidence
- Support endpoints and peripherals — laptops, desktops, printers, scanners, mobile and handheld devices, and meeting-room equipment
- Maintain the IT asset and licence register, inventory and procurement records
- Maintain patch compliance, endpoint protection and credential hygiene
- Maintain network documentation, including structured cabling and configuration records
- Participate in an out-of-hours support roster
Desired Candidate Profile
Two to three years in network and infrastructure administration with hands-on end-user support
CCNA or equivalent, with practical switching and wireless experience (Cisco, Aruba or equivalent)
Enterprise firewall administration (Fortinet or equivalent), including VPN and remote access
LAN and WAN troubleshooting, with working knowledge of TCP/IP, DNS and DHCP
Windows Server and Active Directory — users, groups, Group Policy and permissions
Microsoft 365 administration — Exchange, Teams, SharePoint and licensing
Backup operations and documented restore testing
Patch management and endpoint protection administration
Strong service orientation, patience with non-technical users, and disciplined documentation
Willingness to participate in an out-of-hours support roster
Strong spoken and written English