VP, Service Desk

Serve as the first point of contact for enterprise customers, handling daily incidents/service requests with adherence to ITIL best practices and SLA commitments. Create and own the Trouble Tickets until resolutionCoordinate resolution of customers' escalations and escalate to the concerned team for any non-standard incidentsContinuously develop own skills...

Job Description: The Service Desk Analyst is responsible for managing the day-to-day operation of the Corporate Services Service Desk, ensuring requests, work orders, and service activities are handled efficiently and in accordance with established service standards, SLAs, and KPIs. The role also supports the administration of the organization's access...

Job Description:The Service Desk Analyst is responsible for managing the day-to-day operation of the Corporate Services Service Desk, ensuring requests, work orders, and service activities are handled efficiently and in accordance with established service standards, SLAs, and KPIs. The role also supports the administration of the organization's access...

Serve as the first point of contact for enterprise customers, handling daily incidents/service requests with adherence to ITIL best practices and SLA commitments.Create and own the Trouble Tickets until resolutionCoordinate resolution of customers’ escalations and escalate to the concerned team for any non-standard incidentsContinuously develop own skills...

Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support.Diagnose hardware and software problems with precision, utilizing a structured troubleshooting approach.Document all user interactions and technical issues in the ticketing system, ensuring accuracy and completeness for future reference.Escalate...

Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support. Diagnose hardware and software problems with precision, utilizing a structured troubleshooting approach. Document all user interactions and technical issues in the ticketing system, ensuring accuracy and completeness for future...

Dicetek LLC seeks an IT service support professional to act as the first point of contact for enterprise customers, handling daily incidents and service requests with ITIL-aligned practices and SLA commitments. You will own trouble tickets through resolution, coordinate escalations to the proper teams, and continuously update knowledge of products, services,...

Service Desk Analyst – UAEWe're currently recruiting for a Tier 1 Service Desk Analyst to join a large-scale IT support environment in the UAE.This is an excellent opportunity for an Arabic and English-speaking IT support professional with 1–3 years of experience in Service Desk, Helpdesk or IT Support. Key Responsibilities: Act as the first point of...

Dicetek LLC seeks an IT service support professional to act as the first point of contact for enterprise customers, handling daily incidents and service requests with ITIL-aligned practices and SLA commitments.You will own trouble tickets through resolution, coordinate escalations to the proper teams, and continuously update knowledge of products, services,...