Lobby Ambassador

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time
An exciting opportunity has opened in our Front Office department for a Lobby Ambassador. The successful applicant will be responsible for receiving and giving a warm welcome to our guests while always providing an efficient and courteous approach at Shangri-La Qaryat al Beri.

What are we looking for?

- A high level of standards.
- Proficiency in Russian language will be an added advantage.
- A person who is efficient, punctual, and detail-oriented.
- A warm and friendly character.
- Ability to work in a fast-paced environment.
- An individual who leads and inspires others.
- Previous experience in luxury hospitality/customer service.
- Lives and breathes the Shangri-La Values.

What will you do?

- Offer consistently professional, friendly, warm, and engaging service.
- Always be available for guests as a point of contact.
- Play a vital part in the Shangri-La Circle program by welcoming guests upon arrival, inquiring about their satisfaction, and bidding farewell to departing guests.
- Extend personal service and attention to all guests.
- Maintain and promote up-to-date knowledge of the hotel and local services and supply information and respond to guest queries.
- Deal promptly, efficiently, and pleasantly with any queries.
- Be aware of all special offers, promotions, and packages at the hotel to promote to guests.

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