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Dubai, Dubai, United Arab Emirates talabat Full timeJob Description Role Summary/ OverviewUser lifecycle management: Own and optimize the end-to-end CRM lifecycle for a vertical, ensuring a seamless and value-driven customer journey, maximizing impact and optimizing ROICampaign Development: Manage engaging CRM campaigns across talabat s owned channels, with a strong focus on driving user acquisition,...
CRM Manager
2 weeks ago
The company is a growing organisation within the retail industry, known for its commitment to delivering exceptional customer experiences. With a strong focus on digital innovation, it offers a collaborative environment for professionals seeking to impact customer engagement strategies. - Develop and implement CRM strategies to improve customer retention and satisfaction. - Analyse customer data to identify trends and opportunities for targeted campaigns. - Collaborate with the digital team to integrate CRM tools with existing platforms. - Monitor the performance of CRM initiatives and adjust strategies for optimal results. - Oversee email marketing campaigns, ensuring alignment with brand objectives. - Maintain the CRM database, ensuring data accuracy and compliance with regulations. - Provide insights and recommendations to enhance the overall customer journey. - Work closely with cross-functional teams to align CRM efforts with broader business goals. A successful CRM Manager should have: - A strong background in CRM systems and customer engagement strategies. - Experience in the retail industry, particularly in digital-focused roles. - Proficiency in analysing customer data and deriving actionable insights. - Knowledge of email marketing tools and campaign management. - Excellent organisational and project management skills. - A keen understanding of the customer lifecycle and retention strategies. - Familiarity with CRM database management and compliance standards. #J-18808-Ljbffr