Telephone Operator
5 days ago
Employment: Full Time
Job Description
- Ensure brand standards, policies, and procedures are adhered to at all times.
- Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities, names and locations of meeting/banquet rooms, and room availability status for any given day.
- Maintain cleanliness throughout the areas.
- Organize and implement all special needs, personal preferences, and amenity distribution in accordance with the department's standards and procedures.
- Answer and direct all external incoming telephone calls following the standard telephone etiquette.
- Take in-room dining orders from the guests over the telephone and enter orders into the MICROS system.
- Communicate special instructions to the kitchen and expediters.
- Handle guests' complaints and take action to resolve problems.
- Accept and relay guests' messages, either manually, written, or through the voicemail system.
- Maintain and update the Opera telephone directory.
- Prepare any admin-related tasks delegated by the line manager.
- Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time.
- Greet guests with a cheerful and pleasant voice during the conversation.
- Respond to emergency situations calmly and effectively according to hotel guidelines.
- Actively participate in sending and distributing all incoming and outgoing faxes and messages.
- Understand and know all SOPs for fire evacuation, your role, and what is required in an emergency situation.
- Successfully complete the training/certification process.
- Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.
- Follow, comply, and ensure that all guests are checked in and out from the DTCM e-service portal and CID systems.
- Follow, comply, and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.
- Perform any other work as and when assigned by the supervisor and/or management.
Desired Skill & Expertise
- At least 1+ years of experience working at the reception or as a telephone operator in a 4-star property with 250+ inventory.
- 1 year of experience in front office computer literacy.
- Excellent communication skills with proficiency in speaking and writing English.
- Team player with excellent planning, organizing skills, and excellent problem-solving skills.
- Able to work flexible hours with rotating shifts.
- Pleasant personality and good grooming.
About the Company
The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.
As an emerging property market specialist and one of the region/'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.
With over 20 years/' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world/'s most lucrative property markets.
Apply Now
-
Telephone Operator
1 week ago
Dubai, Dubai, United Arab Emirates The First Group Full timeJob Description Ensure brand standards, policies and procedures are adhered to at all times. Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates,...
-
Telephone Operator
3 days ago
Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full timeRoles and responsibilitiesA Telephone Operator is a crucial role in many businesses, particularly in hospitality, healthcare, corporate offices, or call centers. They are responsible for handling incoming and outgoing calls, assisting with communication between departments or with customers, and ensuring that phone lines are functioning smoothly. Below are...
-
Telephone Operator
5 days ago
Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full timeRoles and responsibilitiesA Telephone Operator is a crucial role in many businesses, particularly in hospitality, healthcare, corporate offices, or call centers. They are responsible for handling incoming and outgoing calls, assisting with communication between departments or with customers, and ensuring that phone lines are functioning smoothly. Below are...
-
Telephone Operator
3 hours ago
Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full timeCompany DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Telephone Operator
2 days ago
Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full timeJob Responsibilities1. Answers and deals with all calls in a professional manner and to the hotel standard.2. Maximizes sales and revenue for the hotel by maintaining a sales attitude at all times.3. Ensures the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls.4. Ensures all guest requests,...
-
Telephone Operator
6 days ago
Dubai, Dubai, United Arab Emirates The First Group Full timeOverview Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is...
-
Telephone Operator
1 day ago
Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full timeInterContinental Abu Dhabi is one of the city's premier luxury hotels, offering a perfect blend of world-class service, modern amenities, and exceptional guest experiences. We are committed to creating memorable moments for our guests and are seeking dynamic, customer-focused individuals to join our talented team.We are looking for a dedicated and personable...
-
Telephone Operator
14 hours ago
Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full timeInterContinental Abu Dhabi is one of the city's premier luxury hotels, offering a perfect blend of world-class service, modern amenities, and exceptional guest experiences. We are committed to creating memorable moments for our guests and are seeking dynamic, customer-focused individuals to join our talented team.We are looking for a dedicated and personable...
-
Telephone Operator
16 hours ago
Dubai, Dubai, United Arab Emirates Rotana Hotels Full timeWe are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will...
-
Telephone Operator
3 days ago
Dubai, Dubai, United Arab Emirates Millennium Airport Hotel Dubai Full timeAs a Telephone Operator at Millennium Airport Hotel Dubai, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.Key Job Responsibilities:Professionally and warmly receive each Guest call, ensuring a friendly...
-
Telephone Operator
2 weeks ago
Dubai, Dubai, United Arab Emirates theWORK Full timeEmployer:Leading luxury property development groupContract: Fulltime 24months Joining date: Withinone month (once documents are ready)Working hours: 8 hours per day 6 daysa week Companyprovides:twinsharing accommodation servicecharge vacation ticket every 24months Salary: AED 1 700 permonth Requirements: Russian or Arabic speakerPrevious experience in a...
-
Telephone Operator
5 days ago
Dubai, Dubai, United Arab Emirates DAMAC Properties Full timeJob description / RoleEmployment: Full TimeWe all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.Are you one of those creative minds? A character, a storyteller?Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?Join the audition as a Service Hub...
-
Telephone Operator Agent
2 days ago
Dubai, Dubai, United Arab Emirates Vignette Collection Full timeConsistently offer professional, friendly and engaging service.Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice.Take ownership of the caller's request and ensure follow...
-
Dubai, Dubai, United Arab Emirates Apt Resources Full timeApt Resources is currently looking for a Presentable Tagalog Speaking Female Telephone Operator to join their client's team. As a Telephone Operator, you will be responsible for handling incoming and outgoing telephone calls in a professional and courteous manner. You will assist callers by providing accurate information, taking messages, and transferring...
-
Dubai, Dubai, United Arab Emirates Apt Resources Full timeApt Resources is seeking a highly skilled Telecommunications Specialist to join our team. As a key member of the team, you will be responsible for handling incoming and outgoing phone calls in a professional and courteous manner.Key Responsibilities:Answer incoming calls and direct them to the correct department or individualProvide accurate information to...
-
Guest Communications Agent, Telephones
4 weeks ago
Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full timeGuest Communications Agent, Telephones (Russian Speaking) 541432 Rooms Full time The candidate must have a minimum of 1 year experience working in a 5-star hotel environment and speak Russian. Responsibilities Understand and comply with all corporate and hotel policies and standard operating procedures. Adhere to the MOHG Code of Conduct, ensuring all...
-
Guest Communications Agent, Telephones
2 days ago
Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full timeGuest Communications Agent, Russian SpeakingMandarin Oriental Jumeira, Dubai is looking for a Guest Communications Agent to join our Telephones team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the...
-
Telephone Operator Professional
24 hours ago
Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full timeOverviewAt IHG Hotels & Resorts, we are committed to creating memorable moments for our guests. As a dynamic and customer-focused individual, you will play a key role in delivering exceptional guest experiences.
-
Hotel Telephone Operator
5 days ago
Dubai, Dubai, United Arab Emirates Slshotels Full timeAbout UsSls Hotels is a luxury lifestyle 5-star city hotel situated in the heart of Dubai's Downtown District. As a member of the Ennismore group under the Accor umbrella, we pride ourselves on offering unparalleled service and unforgettable experiences to our discerning guests.Our Vision:To become the most admired hospitality brand, renowned for its unique...
-
Security Systems Operator
5 days ago
Dubai, Dubai, United Arab Emirates Severity Security & Guarding Services LLC Full timeWe are seeking a skilled CCTV operator to join our team:To operate and maintain surveillance security systems and cameras, ensuring compliance with procedures and regulations.To record and document all events, incidents, and actions taken during their shift.To provide excellent customer service through radio and telephone communication.The successful...