Branch Sales Executive

2 weeks ago

Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Branch Sales Executive - East Coast Area (Outsource Role)

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates
Posted: 14 days ago
Type: Permanent
Salary: Competitive

Role Purpose:
To source Personal Finance Applications from the local market, ensuring that sourcing of business adheres to ADIB's permitted policies and procedures.

Key Accountabilities of the Role

1. Main Responsibilities

- To source New to Bank Personal Finance, Covered Cards, Auto & Takaful products to the specified target segment and achieve or exceed the assigned target.

- To prepare & maintain DSR (Daily Sales Report) for all visited customers & company visits.

- Create and maintain good relationships with all business entities/individuals where business is sourced.

- To visit potential companies/institutions to finalize business deals within the targeted turnaround time based on ADIB policy & procedure and provide feedback to RSS.

- Maintain full awareness of product knowledge and implement them at all times.

- Deliver timely and prompt service to customers.

- Adhere to stipulated office timing, follow secrecy norms, maintain data confidentiality & be presentable.

- Submit DSR to the respective Branch Manager by end of day with complete details. Non-compliance will be escalated.

2. Regular / Occasional Responsibilities

- Prepare and review Standard Credit Applications, ensuring all provided information is accurate and authenticity of critical documents prior to sending to PU for processing.

- Ensure that all submitted applications are error-free and rectify any errors.

- Follow the approval process and escalate delays to BM/OSM, if any.

- Execute Murabaha contracts with customers representing ADIB and prepare the file as per the checklist, forwarding card allocation for issuance through coordinators within 24 hours of completing signing formalities.

- Check finance disbursement and notify the BM/OSM in case of delay.

- Maintain good rapport with inter-department/peers to ensure smooth business flow.

- Participate in activities assigned by your BM/OSM/line manager during promotions.

- Initiate cross-sell of other banking products on a best-efforts basis when required.

- Escalate customer complaints to the supervisor level immediately, if any.

Specialist Skills / Technical Knowledge Required for this Role:

- Broad knowledge of ADIB's PF and other RBG products & services.
- Fair knowledge of service standards, sales skills, and computer skills.
- Good knowledge of UAE banking practices, regulations & risks.
- Thorough knowledge of all regulations issued by the Central Bank of UAE.
- General awareness of competitors in the local market.

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