Pool & Beach Supervisor

Pool & Beach Supervisor (18648) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Pool & Beach Supervisor to join the Food & Beverage team at One&Only The Palm Resort in Dubai. With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible in overseeing all pool and beach operations, ensuring exceptional guest experience while maintaining cost control and adhering to our company core values. This role involves managing colleague schedules, event planning, and supervising day-to-day operations. Key Duties and Responsibilities: - Welcome guests courteously and ensure prompt seating. - Address guests with correct titles and meet their requirements promptly. - Train team members to maintain service standards. - Promote and exceed LQA scores and COS for Food & Beverage. - Manage operations efficiently during all shifts. - Innovate ideas to increase profit, reduce costs, and encourage upselling. - Handle daily mail, guest reports, rosters, holiday forms, payroll, training, and P&L reports. - Maintain accurate documentation and accessible records. - Communicate with purchasing manager and maintain strong relations with the kitchen. - Ensure a safe working environment. - Conduct daily briefings and communicate important events. - Manage colleague appraisals and training (including Fire Safety, Health & Safety, Food Hygiene) - Order and stock inventory, maintain cleanliness and safety standards. - Minimize expenses (labor, beverage, dry goods) and keep food & beverage costs within targets. - Ensure consistency in cocktails and food service. - Create new cocktail recipes and bring innovative ideas to the department. - Monitor guest satisfaction and resolve complaints promptly and professionally. - Coordinate special poolside and beach events, ensuring smooth execution. - Maintain a visible presence during peak hours to assist guests and support staff. - Mentor and coach team members to enhance performance and morale. - Develop succession plans and identify potential leaders within the team. - Schedule and manage staff rotations to ensure optimal coverage. - Prepare and review departmental budgets and forecasts. - Monitor revenue streams and implement strategies to maximize profitability. - Track inventory usage and prevent wastage through effective controls A suitable candidate should have a minimum of 2-4 years’ experience in an upscale 5* hotel/resort environment. Strong F&B knowledge is a must. Should have excellent interpersonal and communication skills. Should be able to build strong relationship with high profile and diverse clientele. Should be a dynamic team player and able to provide the highest standard of service to our guests. Excellent communication in English language is required, and an additional language will be highly regarded. At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you. Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that does not meet the requirements will not be considered. We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.