Senior Service Desk Analyst

2 weeks ago


Dubai, Dubai, United Arab Emirates Equiti Group Full time
Join to apply for the Senior Service Desk Analyst role at Equiti Group.

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.

At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We're on a mission to deliver accessible online trading products around the world through education and accessibility.

We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Engineering Platform department would like to welcome a detail-oriented Senior Service Desk Analyst in our office in Dubai.

Responsibilities

Single Sign-On (SSO) Implementation:

- Configure and manage Single Sign-On solutions to provide a seamless authentication experience for users across various applications and systems.
- Collaborate with application owners and development teams to integrate SSO capabilities into existing and new applications.

DNS Management:

- Manage domain name services, DNS configurations, and DNS security to ensure smooth and reliable network connectivity.
- Troubleshoot DNS-related issues and implement necessary changes to optimize performance and resolve problems.

Security and Compliance:

- Collaborate with the IT security team to implement security measures and protect our digital assets, data, and applications within Office 365, IAM, SSO, and DNS systems.
- Conduct regular audits and assessments to identify potential vulnerabilities and address security concerns promptly.

Technical Support and Issue Resolution:

- Provide high-level technical support to end-users, troubleshooting and resolving Office 365, IAM, SSO, and DNS-related issues effectively.
- Escalate complex problems to appropriate teams or vendors and follow up until resolution.

Documentation and Training:

- Create comprehensive documentation for Office 365, IAM, SSO, and DNS configurations, processes, and troubleshooting guides.
- Conduct training sessions for IT staff and end-users to enhance their knowledge and understanding of these technologies.

Collaboration and Project Management:

- Collaborate with cross-functional teams to support IT initiatives and projects related to Office 365, IAM, SSO, and DNS management.
- Participate in the evaluation, selection, and integration of new tools and technologies to enhance our IT infrastructure.

Office 365 Management:

- Administer and maintain our Office 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related applications.
- Manage user accounts, licenses, and permissions within Office 365 to ensure proper access controls and security.

Identity Access Management:

- Design, implement, and maintain IAM solutions to manage user identities, authentication, and authorization across the organization's systems and applications.
- Develop and enforce IAM policies and procedures to ensure compliance with industry standards and best practices.

Experience Requirements

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in managing Office 365, IAM, SSO, and DNS solutions in a global enterprise environment.
- Minimum 4-5 years' experience in IT field.

The benefits you can expect at your Equiti workplace include:

- Competitive salary package
- Performance-based bonus
- Medical insurance coverage for employees and family members
- Smart working options
- Employee wellness initiatives
- Company lunch in the office
- Regular company events

Equiti is an equal opportunity employer.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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