Head Waiter

6 days ago

Dubai, Dubai, United Arab Emirates The First Group Full time
Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous. The First Collection's urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city's heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world's most exciting metropolis.

Job Description

We are looking for a skilled and professional Head Waiter to join our food and beverage team. As the Head Waiter, you will oversee the daily operations of the restaurant or dining area, leading a team of waitstaff to provide excellent service to our guests. You will ensure that guests have a memorable dining experience by supervising service, managing staff, and maintaining the highest standards of food and beverage service.

Job Duties

1. Lead, train, and supervise the waitstaff team, ensuring they adhere to service standards, maintain a professional attitude, and deliver excellent customer service.
2. Greet guests, provide menu recommendations, answer questions regarding food and beverage offerings, and ensure all special guest requests are met with attention and care.
3. Oversee the service flow during meal periods, ensuring that food is served promptly and to the required standards of presentation. Coordinate between the kitchen and waitstaff to ensure smooth service delivery.
4. Regularly check in with guests to ensure satisfaction with their meals and address any concerns or complaints promptly and professionally.
5. Ensure tables are set according to the hotel's standards, maintaining cleanliness and proper organization throughout the service. Oversee the proper maintenance of the dining area.
6. Take orders from guests, ensuring accuracy and relaying them to the kitchen in a timely manner. Ensure the delivery of orders is done efficiently and in a manner that exceeds guest expectations.
7. Provide guidance to guests in selecting wine, beverages, and pairings that complement their meals. Serve drinks and wines according to hotel standards.
8. Train new waitstaff, ensuring they are familiar with the menu, guest service standards, and operational procedures. Conduct regular briefings and evaluations of the waitstaff team to ensure consistent performance.
9. Assist with maintaining appropriate stock levels of service materials and equipment. Ensure that all materials are available and in good working condition for smooth service.
10. Ensure that all food safety and hygiene regulations are followed at all times, both by staff and in relation to food handling.
11. Build strong rapport with regular guests and encourage repeat visits. Handle any guest complaints or issues calmly, professionally, and to the satisfaction of the guest.
12. Work closely with the Food and Beverage Manager and other restaurant leadership to implement new policies, improve service standards, and meet guest satisfaction goals.

Desired Skill & Expertise

1. Proven work experience as a Waiter or Waitress
2. Strong leadership and supervisory skills, with experience managing and motivating a team of waitstaff.
3. Excellent communication skills to interact with guests, kitchen staff, and fellow team members.
4. Exceptional guest service skills with the ability to anticipate guest needs and provide tailored recommendations.
5. Strong organizational skills and the ability to manage multiple tasks efficiently, especially during peak service hours.
6. A professional appearance and demeanor with a strong commitment to upholding the hotel's standards.
7. Ability to work under pressure in a fast-paced environment, while maintaining attention to detail and excellent service.
8. Knowledge of health and safety regulations in the food and beverage industry, including food handling and hygiene standards.

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