Head Waiter
4 weeks ago
Job Description - Head Waiter (HEA000034)
Job Number:HEA000034
Description- Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly.
- Supervise and serve food/beverages according to the brand's set procedures and standards to ensure outstanding customer service.
- Take charge of customers' bill payments and complaints and escalate complex issues to the Supervisor.
- Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager.
- Participate in achieving set targets for the brand shop.
- Participate in the restaurant's opening/closing duties, including counting/recording tips while ensuring the respect of the norms and internal standards.
- Prepare and send the daily order to the storekeeper to refill the needed items.
- Conduct, upon need, briefings for the assigned team members.
- Technical Degree in Food and Beverage or Hospitality Management.
- Minimum 3 years of experience in F&B operations/Café, out of which 1 year in a similar role.
- Fluency in English.
- Commercial Understanding: level 1.
- Communication Skills: level 2.
- Customer Focus: level 1.
- Driving and Achieving Results: level 2.
- Initiative: level 2.
- Teamwork: level 2.
United Arab Emirates-UAE, Dubai, Deira City Center
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