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Gym Receptionist

1 week ago

Dubai, Dubai, United Arab Emirates De Go Gym fitness LLC Full time
Responsibilities

- Greet and assist members and guests with a warm, friendly demeanor to create a welcoming atmosphere.
- Manage membership inquiries and registrations efficiently, ensuring accurate data entry into the system.
- Coordinate class schedules and reservations, keeping members informed about availability and changes.
- Handle customer complaints with professionalism, striving for prompt resolutions to enhance member satisfaction.
- Maintain cleanliness and organization of the reception area, ensuring it reflects the gym's standards.
- Process payments and manage transactions accurately, including memberships, merchandise, and services.
- Provide information about gym facilities, classes, and personal training options, tailoring responses to individual needs.
- Assist in marketing efforts by promoting special events, promotions, and membership drives to boost engagement.
- Collaborate with management and staff to identify and implement improvements in customer service and operations.
- Monitor access control to the gym, ensuring that only authorized members and guests enter the facility.

Desired Candidate Profile

- High school diploma or equivalent; additional qualifications in hospitality or fitness management are a plus.
- Proficiency in gym management software and POS systems to streamline operations and enhance efficiency.
- Strong communication skills, both verbal and written, to effectively interact with members and staff.
- 1-2 years of experience in a customer service role, preferably in a fitness or wellness environment.

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