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Franchise Field Service Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Independent Food Company Full time
Job Description

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella SALT, Switch, Parkers, Grind, Somewhere and Public.

We are currently seeking to hire a Franchise Field Service Representative for our growing Franchise Operations. The Franchise Field Service Representative (FSR) serves as the primary liaison between the franchisor and franchisees, ensuring operational excellence, brand consistency, and compliance with company standards. This role involves conducting on-site visits, providing training and support, and assisting franchisees in achieving business success while upholding the brands values and operational guidelines

.
Key Responsibilitie

1. s:Conduct regular site visits to franchise locations to assess compliance with brand standards, operational procedures, and customer service qualit
2. y.Provide hands-on support and guidance to franchisees on improving operational efficiency, product quality, and customer experienc
3. e.Monitor and analyze franchisee performance metrics, identifying areas for improvement and assisting in action plan developmen
4. t.Ensure franchisees adhere to marketing, promotional, and branding requirements set by the franchiso
5. r.Assist in training franchise staff on operational best practices, new product rollouts, and updated company policie
6. s.Act as the first point of contact for franchisees, addressing concerns, troubleshooting operational challenges, and providing strategic recommendation
7. s.Prepare detailed reports on franchisee performance, site visits, and key operational insights for senior managemen
8. t.Stay updated on industry trends and competitor activities to provide valuable insights and recommendati

on
Location: Based in Dubai, UAE; however the role will entail frequent travel to Bahrain/Qatar/Kuwait/ all new markets where we op

en.