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Program Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates Amazon Full time
The Central Programs Team, India (CPT India) leads cross-functional projects that require collaboration and partnership with Amazon businesses, geographical units, and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This is a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training, and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics, and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise, and consistent messages, both verbally and in writing.

Key job responsibilities

1. Program/Process Improvement, Project Management
2. Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues.
3. Guide management in the development/review of applicable policies, procedures, and business practices.
4. Engage in frequent written and verbal communication with management and business partners to accomplish goals.
5. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in the database, and tracking issues in the system (and SIM/TT management).
6. Own weekly/monthly reports and metrics.
7. Identify gaps in audit programs and processes and escalate to manager.
8. Follow confidentiality rules with the documents reviewed.
9. Draft documents and revisions on audit reports per manager direction.
10. Perform deep dive analysis/research on data/information/literature and create recommendations/corrective actions based on identified deviations and recommend appropriate solutions.
11. Earn trust of peers by understanding audit processes and programs.
12. Make recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies.

BASIC QUALIFICATIONS

- Proficient in reading, writing, and speaking in Japanese.
- Bachelor's degree or equivalent from an accredited university
- Minimum 2 years relevant program management experience
- Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)
- Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives)

PREFERRED QUALIFICATIONS

- Advanced Excel (Macros/VBA)
- Experience with Stakeholder Management across Geographies
- Program/Project Management Certification - Six Sigma Certification
- Knowledge of SQL/Python
- Knowledge of visualization tools like QuickSight, Tableau etc.

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