Sr Operation In-Charge – Fulfillment
منذ 3 أيام
Dubai, Dubai Emirate, الإمارات العربية المتحدة
eMinds
دوام كامل
320,000 € - 400,000 €/سنة
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We are hiring a Sr Operation In-Charge – Fulfillment & Delivery for e&'s Logistics & Delivery Division, based in Dubai, UAE. Reporting to the Head of Logistics, you will own end-to-end logistics operations across inbound/outbound transport, warehousing, last-mile delivery, distribution, and customer service. You will lead a team of 30–80 people (supervisors, drivers, riders, warehouse staff) and be accountable for the operational KPIs that keep e&'s customers connected — on-time delivery, fill rate, SLA compliance, customer satisfaction, cost-to-serve, and inventory accuracy.
Desired Candidate Profile
- Lead and oversee all logistics operations — inbound/outbound transportation,
- warehouse management, last-mile delivery, distribution & customer service
- Develop and implement strategic plans, policies, and procedures to optimize
- logistics operations, improve efficiency, and reduce costs
- Manage transportation services: negotiate carrier contracts, select carriers,
- optimize routes to minimize transit times and costs
- Oversee warehouse operations: inventory management, storage, picking, packing,
- shipping, and order fulfillment
- Monitor inventory levels, prevent stockouts, optimize inventory turnover
- Collaborate with procurement, sales, and customer service teams to coordinate
- logistics activities
- Establish and maintain relationships with carriers, vendors, and 3PL partners
- Own operational KPIs: OTIF, fill rate, SLA compliance, customer satisfaction
- Supervise operational teams: drivers, riders, warehouse staff, and 3PL partners
- Analyze operational data, prepare reports, identify performance gaps
- Drive continuous improvement initiatives to optimize cost, productivity, and
- customer experience
- Lead inventory planning, stock forecasting, replenishment, and annual stock-take
- Handle customer complaints, escalations, and service recovery actions
- Ensure compliance with regulatory requirements, safety standards, and company
- policies
- Provide leadership, guidance, and support to logistics team members Requirements
- Bachelor's Degree in Business Administration or related field
- Minimum 4 years of experience in Logistics (Last-Mile Delivery & Warehouse)
- Management & Fleet Management in large reputable organizations
- Strong leadership and management skills — ability to motivate and develop a
- high-performing team
- Fluent in Arabic and English (written and spoken)
- In-depth knowledge of logistics processes, transportation modes, and supply chain management principles
- Proficiency in logistics management systems (WMS, TMS, ERP)
- Analytical mindset with strong data-driven decision-making skills
- Strong problem-solving skills and ability to think critically
- Ability to work under pressure in fast-paced environments and adapt to changing
- priorities
- Valid UAE driving license
- Lead and oversee all logistics operations — inbound/outbound transportation,
- warehouse management, last-mile delivery, distribution & customer service
- Develop and implement strategic plans, policies, and procedures to optimize
- logistics operations, improve efficiency, and reduce costs
- Manage transportation services: negotiate carrier contracts, select carriers,
- optimize routes to minimize transit times and costs
- Oversee warehouse operations: inventory management, storage, picking, packing,
- shipping, and order fulfillment
- Monitor inventory levels, prevent stockouts, optimize inventory turnover
- Collaborate with procurement, sales, and customer service teams to coordinate
- logistics activities
- Establish and maintain relationships with carriers, vendors, and 3PL partners
- Own operational KPIs: OTIF, fill rate, SLA compliance, customer satisfaction
- Supervise operational teams: drivers, riders, warehouse staff, and 3PL partners
- Analyze operational data, prepare reports, identify performance gaps
- Drive continuous improvement initiatives to optimize cost, productivity, and
- customer experience
- Lead inventory planning, stock forecasting, replenishment, and annual stock-take
- Handle customer complaints, escalations, and service recovery actions
- Ensure compliance with regulatory requirements, safety standards, and company
- policies
- Provide leadership, guidance, and support to logistics team members Requirements
- Bachelor's Degree in Business Administration or related field
- Minimum 4 years of experience in Logistics (Last-Mile Delivery & Warehouse)
- Management & Fleet Management in large reputable organizations
- Strong leadership and management skills — ability to motivate and develop a
- high-performing team
- Fluent in Arabic and English (written and spoken)
- In-depth knowledge of logistics processes, transportation modes, and supply chain management principles
- Proficiency in logistics management systems (WMS, TMS, ERP)
- Analytical mindset with strong data-driven decision-making skills
- Strong problem-solving skills and ability to think critically
- Ability to work under pressure in fast-paced environments and adapt to changing
- priorities
- Valid UAE driving license