Customer Service and Chat Support Agent

2 weeks ago

Abu Dhabi, United Arab Emirates JAYS GROUP Full time

Job Title: Customer Service and Chat Support Agent Location: Abu Dhabi Salary Range: 3000 to 3500 AED Availability: Urgently Needed within 1 to 2 Weeks About the Role We are seeking a highly professional Customer Service and Chat Support Agent to join our team in Abu Dhabi. The ideal candidate will handle customer inquiries through calls, chats, and messages with exceptional communication skills and a strong customer focused approach. The role requires someone who can maintain a positive tone, provide accurate information, and manage customer interactions efficiently. Key Responsibilities - Provide high quality customer service through calls, chats, and digital platforms. - Respond to customer inquiries with professionalism, accuracy, and clarity. - Handle customer concerns, complaints, and requests in a calm and solution oriented manner. - Maintain proper documentation of all interactions in the system. - Work closely with the operations team to resolve issues and ensure smooth service delivery. - Follow communication guidelines and standard operating procedures. - Ensure timely responses and maintain service level standards. Requirements - Excellent command of English in both speaking and writing with a professional and fluent tone. - Arabic language - Tagalog speakers - English Fluent Speakers - Previous experience in customer service, chat support or call center roles is preferred. - Strong communication and problem solving skills. - Ability to multitask and handle pressure during peak hours. - Professional attitude, patience and a customer first mindset. - Any nationality may apply. - Must be able to join urgently within one to two weeks. Benefits - Competitive salary based on experience. - Positive and supportive work environment. - Opportunities for growth within the company. Interested candidates may send their CV to jobs@jays.ae with the subject line Customer Service Agent Application. #J-18808-Ljbffr

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