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Head Waiter

1 week ago

Al Fujairah City, Fujairah, United Arab Emirates Rotana Hotel Full time
Job Description
We are currently looking for dynamic and self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality food & beverage products, with prompt, accurate, and personalized service.
As a Head Waiter/Head Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your role will include key responsibilities such as:

- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
- Conduct regular training sessions with the assigned team in line with the departmental SOPs.
- Monitor duty schedules for the respective team.
- Ensure the proper appearance and grooming of assigned employees.
- Work towards the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Handle the welcome of arriving guests and their seating through the hostess and take over if she is not available.
- Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.
- Familiarize yourself with the outlet's menu, promotional activities, and other relevant issues concerning the outlet and the hotel.
- Contribute to meet and maximize the monthly revenue budget for the respective outlet.

Education, Qualifications & Experiences
You should ideally have a diploma/degree in the hospitality field with a maximum of two years' experience in a similar role. You must also have fluency in both written and spoken English, and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies
The ideal candidate will be a well-presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus

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