SAP Aftersales

Job Summary Drive complex SAP automotive solutions as a technical lead with strong experience in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale while partnering closely with IT business support and customer experience stakeholders in a hybrid day shift role to deliver robust reliable platforms that enhance operational efficiency and customer satisfaction across global automotive operations. Responsibilities

Key Responsibilities
Solution Design & Configuration Design configure and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations. Lead business process workshops fit-gap analysis and solution blueprint activities. Service Orders Workshop Management Service Appointments Vehicle Reception Parts & Inventory Management Warranty & Goodwill Processing Recall Campaign Management Labor Operations & Pricing Vehicle Health Check (eVHC) Customer Quotations & Approvals Ensure adherence to SAP and Automotive industry best practices. Business Process Analysis Analyze existing automotive dealership processes and identify automation and optimization opportunities. Translate business requirements into scalable SAP solutions. Recommend process improvements to enhance efficiency customer experience and operational performance. Requirements Gathering & Documentation Engage with business stakeholders to gather and document detailed requirements. Functional Specifications Business Requirement Documents (BRD) Functional Design Documents (FDD) Process Flow Diagrams Test Scripts Training Materials Work closely with development teams to ensure successful solution delivery. SAP Project Delivery Requirement Gathering Blueprinting Design Configuration Development Support SIT/UAT Testing Data Migration Cutover Planning Go-Live Hypercare Support Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations. Technical & Integration Support Perform root cause analysis and troubleshooting of production issues. Debug SAP programs and collaborate with ABAP developers to resolve complex issues. OEM Systems CRM Platforms Payment Gateways Digital Applications Azure Integration Services Middleware Platforms (Boomi CPI PI/PO) Testing & Quality Assurance Unit Testing System Integration Testing (SIT) User Acceptance Testing (UAT) Validate business requirements and ensure solution quality. User Training & Knowledge Transfer Deliver end-user and super-user training. Create knowledge articles SOPs and process documentation. Provide continuous support to business users and support teams. Production Support & Continuous Improvement Provide L2/L3 support for Automotive Aftersales applications. Analyze incidents and identify recurring issues. Lead enhancement initiatives and continuous improvement programs. Ensure compliance with SLA and service delivery standards. Required Skills & Experience Functional Expertise Minimum 5+ years of SAP Automotive experience. SAP IS-Auto SAP Dealer Business Management (DBM) Proaxia VSS Workshop Operations Service Management Parts Management Warranty Processing Service Appointment Scheduling Vehicle Reception & Delivery Recall Campaigns Techno-Functional Skills Strong debugging capabilities. Ability to analyze ABAP code and collaborate effectively with developers. Enhancements User Exits BAdIs Smart Forms Adobe Forms IDocs APIs/Web Services SQL Queries Data Migration Data Validation Interface Monitoring SAP Cross Functional Knowledge SAP SD (Sales & Distribution) SAP MM (Materials Management) SAP FI/CO SAP FSCM SAP Business Partner SAP CRM / CX Solutions SAP S/4HANA Project Experience Minimum 2-3 end-to-end SAP implementations rollouts or upgrade projects. Experience working in Agile and DevOps environments. Strong knowledge of SAP Activate methodology. Preferred Qualifications Experience with Proaxia VSS and SRS (Service Resource Scheduling). Experience in SAP S/4HANA Automotive transformations. Vehicle Health Check Solutions (eVHC) Workshop Monitoring Service Advisor Mobility Solutions Customer Portal Solutions Digital Payment Integrations OEM Warranty & Recall Integrations SAP Certification in relevant modules preferred. Experience in Automotive Retail Dealership environments is highly desirable. Educational Qualifications Bachelor's Degree in Computer Science Information Technology Engineering or related discipline. SAP Certification(s) preferred. Competencies Strong analytical and problem-solving capabilities Customer-focused mindset Excellent stakeholder management skills Effective communication and presentation skills Ability to manage multiple priorities Self-driven with strong ownership and accountability Team player with mentoring capability Continuous learning mindset
- Lead end to end technical solutioning for S4 HANA SAP Automotive platforms to ensure stable scalable and high performing applications th