SAP Aftersales

Job Summary

Drive complex SAP automotive solutions as a technical lead with strong experience in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale while partnering closely with IT business support and customer experience stakeholders in a hybrid day shift role to deliver robust reliable platforms that enhance operational efficiency and customer satisfaction across global automotive operations.

Responsibilities

Key Responsibilities

Solution Design & Configuration

Design configure and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.

Lead business process workshops fit-gap analysis and solution blueprint activities.

Service Orders

Workshop Management

Service Appointments

Vehicle Reception

Parts & Inventory Management

Warranty & Goodwill Processing

Recall Campaign Management

Labor Operations & Pricing

Vehicle Health Check (eVHC)

Customer Quotations & Approvals

Ensure adherence to SAP and Automotive industry best practices.

Business Process Analysis

Analyze existing automotive dealership processes and identify automation and optimization opportunities.

Translate business requirements into scalable SAP solutions.

Recommend process improvements to enhance efficiency customer experience and operational performance.

Requirements Gathering & Documentation

Engage with business stakeholders to gather and document detailed requirements.

Functional Specifications

Business Requirement Documents (BRD)

Functional Design Documents (FDD)

Process Flow Diagrams

Test Scripts

Training Materials

Work closely with development teams to ensure successful solution delivery.

SAP Project Delivery

Requirement Gathering

Blueprinting

Design

Configuration

Development Support

SIT/UAT Testing

Data Migration

Cutover Planning

Go-Live

Hypercare Support

Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.

Technical & Integration Support

Perform root cause analysis and troubleshooting of production issues.

Debug SAP programs and collaborate with ABAP developers to resolve complex issues.

OEM Systems

CRM Platforms

Payment Gateways

Digital Applications

Azure Integration Services

Middleware Platforms (Boomi CPI PI/PO)

Testing & Quality Assurance

Unit Testing

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Validate business requirements and ensure solution quality.

User Training & Knowledge Transfer

Deliver end-user and super-user training.

Create knowledge articles SOPs and process documentation.

Provide continuous support to business users and support teams.

Production Support & Continuous Improvement

Provide L2/L3 support for Automotive Aftersales applications.

Analyze incidents and identify recurring issues.

Lead enhancement initiatives and continuous improvement programs.

Ensure compliance with SLA and service delivery standards.

Required Skills & Experience

Functional Expertise

Minimum 5+ years of SAP Automotive experience.

SAP IS-Auto

SAP Dealer Business Management (DBM)

Proaxia VSS

Workshop Operations

Service Management

Parts Management

Warranty Processing

Service Appointment Scheduling

Vehicle Reception & Delivery

Recall Campaigns

Techno-Functional Skills

Strong debugging capabilities.

Ability to analyze ABAP code and collaborate effectively with developers.

Enhancements

User Exits

BAdIs

Smart Forms

Adobe Forms

IDocs

APIs/Web Services

SQL Queries

Data Migration

Data Validation

Interface Monitoring

SAP Cross Functional Knowledge

SAP SD (Sales & Distribution)

SAP MM (Materials Management)

SAP FI/CO

SAP FSCM

SAP Business Partner

SAP CRM / CX Solutions

SAP S/4HANA

Project Experience

Minimum 2-3 end-to-end SAP implementations rollouts or upgrade projects.

Experience working in Agile and DevOps environments.

Strong knowledge of SAP Activate methodology.

Preferred Qualifications

Experience with Proaxia VSS and SRS (Service Resource Scheduling).

Experience in SAP S/4HANA Automotive transformations.

Vehicle Health Check Solutions (eVHC)

Workshop Monitoring

Service Advisor Mobility Solutions

Customer Portal Solutions

Digital Payment Integrations

OEM Warranty & Recall Integrations

SAP Certification in relevant modules preferred.

Experience in Automotive Retail Dealership environments is highly desirable.

Educational Qualifications

Bachelor's De