Governance Manager
2 weeks ago
Key Responsibilities:
1. Governance & Compliance Management
- Develop, implement, and maintain IT governance frameworks aligned with ITIL, ISO 27001, ISO 20000, and other industry standards.
- Ensure compliance with legal, regulatory, and contractual obligations across IT services.
- Establish governance structures for risk management, security, and data protection.
- Conduct internal audits and ensure readiness for external audits and certifications.
2. ITIL & Service Management Oversight
- Lead ITIL-based service management practices (Incident, Problem, Change, and Configuration Management).
- Monitor and enhance Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Drive continuous service improvements in line with ITIL best practices.
- Ensure smooth coordination between IT operations and governance teams.
3. HR & Workforce Governance
- Collaborate with HR to ensure workforce policies, onboarding, and training align with governance standards.
- Oversee compliance with labor laws, employee engagement, and workforce risk mitigation.
- Implement employee performance and competency frameworks for IT service teams.
- Drive training and awareness programs on governance, security, and compliance.
4. ISO & Security Compliance
- Ensure alignment with ISO Information Security Management), ISO IT Service Management), and other relevant standards.
- Work with compliance officers to maintain security, risk management, and quality assurance policies.
- Oversee data privacy, cybersecurity measures, and business continuity planning.
- Manage vendor audits and third-party compliance adherence.
- Oversee contract analysts in managing vendor agreements, contract renewals, and compliance.
- Ensure adherence to contractual obligations, SLAs, and risk management clauses.
- Conduct regular contract performance reviews and negotiations to optimize service delivery.
- Develop policies for third-party risk management and vendor governance.
5. Reporting & Stakeholder Communication
- Provide governance reports on compliance status, risks, and performance metrics to leadership.
- Facilitate governance meetings, steering committees, and executive reviews.
- Act as a liaison between IT, HR, compliance, and business teams to align governance strategies with organizational goals.
- Communicate governance policies and best practices across all levels of the organization.
Qualifications
1. Education
- Bachelor's / Master's degree in IT, Business Administration, Compliance, or a related field.
- Certifications such as ITIL v4, ISO 27001 Lead Auditor, COBIT, PMP, or CISSP are a plus.
2. Experience
- 10+ years of experience in IT governance, service management, compliance, or related fields.
3. Skills & Abilities
- Strong knowledge of ITIL, ISO 27001, ISO 20000, COBIT, and regulatory frameworks.
- Expertise in governance, risk management, and compliance (GRC) methodologies.
- Understanding of HR policies, workforce governance, and labor law compliance.
- Experience in contract management, vendor governance, and SLA monitoring.
- Strong leadership and team management skills with experience leading cross-functional teams.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Ability to drive process improvements, audits, and security risk mitigation strategies.
- Experience in reporting, documentation, and governance policy development.
Desired Requirements
1. Education
- Master's in Computer Science, Information Technology, or a related field.
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