Front Office Supervisor

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

Guest Experience & Service Excellence:

1. Greet and welcome guests, ensuring a seamless check-in and check-out experience.
2. Address guest inquiries, complaints, and special requests promptly and professionally.
3. Ensure VIP and repeat guests receive personalized attention.
4. Maintain high levels of guest satisfaction by monitoring and improving service standards.

Front Office Operations:

1. Supervise daily front desk operations, ensuring adherence to standard operating procedures (SOPs).
2. Oversee reservations, room assignments, and billing procedures.
3. Ensure accuracy of guest accounts and financial transactions.
4. Coordinate with housekeeping, concierge, and other departments for smooth operations.
5. Train and mentor front desk agents on customer service, policies, and software usage.
6. Schedule shifts and delegate tasks to maintain efficiency.
7. Monitor team performance and provide constructive feedback.
8. Foster a positive work environment and motivate staff to achieve excellence.

Administrative & Compliance Duties:

1. Ensure compliance with UAE hospitality regulations and resort policies.
2. Handle emergency situations, including guest concerns and safety procedures.
3. Maintain records, reports, and shift handovers for management review.
4. Collaborate with the Front Office Manager to improve operational strategies.

Qualifications

1. Bachelor's degree or diploma in Hospitality Management or a related field.
2. 2+ years of experience in a front office role, preferably in a luxury or five-star resort.
3. Strong leadership, problem-solving, and organizational skills.
4. Proficiency in property management systems (PMS) such as Opera.
5. Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.
6. Ability to work in a fast-paced, multicultural environment.
7. Strong attention to detail and a guest-focused approach.

Additional Information

1. Competitive salary and service charge.
2. Accommodation and meals provided.
3. Health insurance and visa sponsorship.
4. Career growth opportunities in a luxury hospitality brand.

#J-18808-Ljbffr

  • Front Office Supervisor

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

    Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...

  • Front Office Supervisor

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

    Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...

  • Front Office Supervisor

    2 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time

    Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...

  • Front Office Receptionist

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Citymax Hotels by Landmark Group Full time

    Company DescriptionCitymax Hotels by Landmark Group is known for warm and friendly service, comfortable accommodations, good food, and entertainment, all at an affordable price. With locations that serve as ideal transit hubs, weekend getaways, and more, our brand is a home away from home for many travelers. Our staff is recognized for their friendly and...

  • Front Office Receptionist

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Citymax Hotels by Landmark Group Full time

    Company Description Citymax Hotels by Landmark Group is known for warm and friendly service, comfortable accommodations, good food, and entertainment, all at an affordable price. With locations that serve as ideal transit hubs, weekend getaways, and more, our brand is a home away from home for many travelers. Our staff is recognized for their friendly and...

  • Luxury Front Office Manager

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    We're looking for a Front Office Manager to deliver exceptional first impressions. Manage registration, reservations, porter and concierge services, and ensure memorable guest experiences.Key ResponsibilitiesManage and coach front office team to deliver excellent guest services.Engage with guests to build personal relationships and address complaints.Conduct...

  • Front Office Operations Manager

    2 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Marriott Hotels Resorts Full time

    We are seeking a highly motivated and organized individual to join our front office team as a Reservations and Front Desk Clerk. In this role, you will be responsible for managing reservations, checking-in guests, and handling various administrative tasks.As a key member of our team, you will have the opportunity to develop your skills and knowledge in areas...

  • Guest Services Supervisor

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rotana Hotel Full time

    About Us:At Rotana Hotel, we strive to deliver exceptional guest experiences through our commitment to quality and service excellence. We are seeking a skilled and experienced Front Office professional to join our team as a Guest Services Supervisor.Job Description:Supervise and coordinate front desk activities to ensure efficient guest services.Develop and...

  • Hotel Reception Supervisor

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

    As a Hotel Reception Supervisor at Ennismore, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your responsibilities will include supervising daily front desk operations, overseeing reservations and billing procedures, and coordinating with other departments.ResponsibilitiesSupervise front...

  • Front Office Team Lead

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rotana Hotel Full time

    Job Overview:Rotana Hotel seeks a motivated and organized Front Office professional to oversee front desk operations and manage a team of Guest Services staff. The ideal candidate will deliver exceptional customer service to Russian-speaking guests and contribute to a positive guest experience.About the Job:Supervise and coordinate front desk activities to...

  • Front Office Intern at Accor

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates RMC Asia Full time

    - Location: Ras Al Khaimah, United Arab Emirates- Host: A 5-Star Resort by Accor- Department: Front Office- Intake: Immediately- Duration: 12 months- Starting: As soon as possible- Posted: August 12, 2024DESCRIPTIONRMC Asia is hiring for front office interns on behalf of Accor in Ras Al Khaimah, UAE This opportunity is a part of RMC Asia's Cultural Exchange...

  • Front Office Intern at Accor

    3 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates RMC Asia Full time

    Location: Ras Al Khaimah, United Arab EmiratesHost: A 5-Star Resort by AccorDepartment: Front OfficeIntake: ImmediatelyDuration: 12 monthsStarting: As soon as possiblePosted: August 12, 2024DESCRIPTIONRMC Asia is hiring for front office interns on behalf of Accor in Ras Al Khaimah, UAE This opportunity is a part of RMC Asia's Cultural Exchange Programs,...

  • Front Office Management Lead

    2 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time

    Job DescriptionResponsibilities:Provide exceptional guest service, ensuring a memorable experience at our luxury resort.Serve as the primary point of contact for guests, responding promptly to inquiries and resolving issues efficiently.Lead the front desk team, guiding them in delivering outstanding service and adhering to company standards.Contribute to the...

  • Front Desk Operations Lead

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    As a Front Office Manager at IHG Hotels & Resorts, you'll be responsible for delivering exceptional guest experiences. We're looking for someone who can manage the front office team, engage with guests, and maintain high standards.About the RoleYou'll manage the front desk operation, including registration, reservations, and concierge services.You'll be...

  • Restaurant Supervisors

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Gates Hospitality Full time

    Job Title: Restaurant SupervisorJob Location: UAECompany Industry:- Hotels- HospitalityDepartment / Functional Area:- Chefs- F&B- Front DeskRequirements:- Fine dining experience is a must- Candidate's availability: Inside UAE- Open to any nationalsSkillset:- Supervisory Experience#J-18808-Ljbffr

  • Front Office Professional

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Abroad Work Full time

    Company OverviewWe are Abroad Work, a company dedicated to providing exceptional hospitality services. Our team is passionate about creating memorable experiences for our guests and helping talented individuals grow their careers.Job DescriptionWe are seeking a Front Office Intern - German Speaking to join our team. As an intern, you will have the...

  • Housekeeping Supervisor at IHG Hotels

    7 hours ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Job Description:We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at IHG Hotels & Resorts. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service delivery in our guest rooms and public areas.Responsibilities:Supervise room attendants and...

  • Front Office Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort

    3 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.A little taste of your day-to-day:Every day is different, but you'll mostly...

  • Luxury Hotel Front Desk Manager

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

    Ennismore is a luxury hospitality company that offers unforgettable experiences for its guests. As a Luxury Hotel Front Desk Manager, you will be responsible for ensuring seamless check-in and check-out processes, addressing guest inquiries and complaints, and maintaining high levels of guest satisfaction.Key ResponsibilitiesManage front desk operations to...

  • Reservations Supervisor

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time

    Company DescriptionGet ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...