Officer - Application Fraud

Role: Officer - Application Fraud Location: Sharjah Role Purpose - This is a fraud risk management role directly responsible for developing a center of excellence for Fraud Risk Management (FRM) by fostering the culture of FRM across ADIB Group. - To detect control and minimize fraud incidents and fraud risks. - To perform efficient fraud risk control job tasks and ensure adherence to approved policies and procedure. - To provide prompt efficient and accurate services to customers and cross-functional teams while maintaining agreed service levels. - To efficiently control fraud risks pertaining to the acquisition of all products and customers. Key accountabilities of the role - Detect application fraud by conducting application sampling on new acquisitions of all products. - Conduct Fraud verifications & preliminary Investigations of incidents as per approved processes to ensure timely detection and recovery of fraud incidents and losses. - Review impairment reports and identify potential application/documentary & syndicate frauds. - Strengthen fraud risk controls of the 1st and 2nd line of defense by highlighting findings based on the reviews & preliminary investigations. - Conduct sample checking and monitoring of contact point verification process conducted by internal staff & external vendors/agencies. - Preparation and analysis of Fraud Risk Management MIS for timely identification and corrective action on areas of risk as evident from periodic MIS. - Improved service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk. - Exercise Due diligence while handling transactions/ queries / customer applications and instructions. Proactively identifying risk / fraudulent transactions and escalating the same as appropriate. - Work closely with the UAE fraud forum to understand the pulse of the market from a risk perspective and the emerging fraud risks. - Monitor real-time queues and identify high risk transactions within the business portfolio of eChannels. - Close monitoring of various degrees of Alerts for mobile banking internet banking ATMs Swift transfers & other electronic financial banking transactions. Risk and Control Governance - Conduct mystery shopping and seeding activities to detect fraud incidences and identify weak processes & vendors. - Detect fraud incidents assess control standards by conducting sampling of records of various processes across functions sourcing channels and products. - Operational & Fraud Risk Management Center of Expertise: - Provide guidance and support to ORM stakeholders with respect to fraud risk management programs and assessments carried out. - Acts as a Center of Excellence for education and advocacy of information on ADIB Groups Fraud risk management practices and programs to foster sound FRM in ADIB Group leading to embedding a fraud risk mind-set in the business.

Other Tasks - Carry out other tasks as and when required in consultation with the Head of Fraud Risk Management. Specialist skills / technical knowledge technical competencies required for this role - Fraud investigation and analysis skills. - Fraud risk control awareness and competency. - Knowledge of retail banking products and channels. - Expertise and knowledge on market fraud trends. - Working knowledge of leading operational risk practices and regulatory requirements. - Demonstrated ability to collaborate with Senior Management-level professionals. - Strong problem solving analytical (including qualitative analysis) research and quantitative skills - Computer skills (e.g. Microsoft Office Suite) Previous experience - 3 or more years of experience in verification risk control and risk prevention function. Required Experience Unclear Seniority #J-18808-Ljbffr