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Application Support Engineer

2 days ago

Sharjah, Sharjah, United Arab Emirates Net2Source (N2S) Full time

Join a Global Leader in Workforce Solutions – Net2Source Inc.

Right Talent. Right Time. Right Place. Right Price.

Operating in 32 countries | 5,500+ Employees

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Job Title: Application support engineer

Location: Sharjah

Type: Direct hire -Full time

Experience Required:3 Years

Salary: Based on expertise

Industry focus: Insurance

Roles and Responsibilities

  • Provide day-to-day application support for internal and external users.
  • Manage incident responses and escalations, ensuring timely resolutions and clear communication with stakeholders.
  • Troubleshoot and resolve technical issues related to application performance, user access, and functionality.
  • Collaborate with development teams to identify and implement solutions for application improvements.
  • Monitor application performance and conduct regular health checks.
  • Create and maintain documentation for application procedures, troubleshooting steps, and best practices.
  • Participate in software upgrades, patches, and migrations as needed.
  • Escalate unresolved issues to the development or infrastructure teams as necessary.
  • Ensure compliance with IT policies, security, and data protection regulations.
  • Provide training and guidance to end-users to optimize application usage.

Desired Candidate Profile

  • Bachelor's degree in computer science, Information Technology, or a related field is essential.
  • At least 3 years of hands-on experience in application support or a similar technical role is required.
  • Strong knowledge of SQL, PL/SQL, ERP, Database tools, Oracle, SQL databases, and server environments.
  • Experience in Insurance domain.
  • Experience in application monitoring tools and service desks.
  • Fair amount of experience in data migration etc.
  • Proficiency in English and a second language Arabic is a plus.

About Net2Source Inc.

Net2Source offers global staffing solutions and enterprise-scale recruitment support.

Recognized by INC 5000 & SIA

Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ

We support inclusive hiring practices in accordance with UAE labor law.

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