Senior Leisure Travel Consultant

24 hours ago

United Arab Emirates Dubai Kanoo Travel Full time

Job Description Job Overview Kanoo Travel is seeking an experienced Senior Leisure Travel Consultant to deliver personalized, high-quality travel experiences aligned with our premium brand standards. The role focuses on managing end-to-end leisure travel consultations, driving sales and conversions, and delivering exceptional service to B2C, corporate, VIP, and HNWI clients across the UAE, KSA, and Bahrain. This position plays a key role in strengthening customer loyalty, enhancing repeat business, and supporting the growth of Kanoo Travel's Lifestyle & Leisure portfolio. Key Responsibilities - Design and deliver tailor-made leisure and lifestyle itineraries for B2C, corporate, and premium clients. - Manage end-to-end travel consultations, bookings, and customer communication with speed, accuracy, and attention to detail. - Deliver a luxury-style service experience across all customer touchpoints. - Handle VIP and HNWI clients with discretion, professionalism, and personalized attention - Proactively anticipate client needs, recommend upgrades, and offer customized travel solutions. - Achieve monthly sales and conversion targets. - Maximize conversion of enquiries across all channels (walk-in, phone, email, and digital leads) - Coordinate with DMCs, airlines, and suppliers to secure competitive pricing and value-added benefits. - Ensure accuracy in itineraries, proposals, invoices, vouchers, and booking documentation. - Maintain accurate records in the CRM system and follow internal compliance procedures. - Proactively follow up on non-converted enquiries to increase conversion rates. - Handle customer issues and ensure effective service recovery. - Participate in training programs and FAM trips to maintain strong destination and product knowledge. - Prepare monthly sales and performance reports. Key Requirements - Minimum 4 years of experience in leisure travel consulting - Proven experience in creating customized itineraries; exposure to VIP/HNWI clients is an advantage. - Strong knowledge of global destinations, hotels, experiences, and seasonal travel trends - Hands-on experience with GDS systems (Amadeus, Sabre, Galileo) and travel booking platforms. - Excellent communication, presentation, and customer service skills - Strong sales, conversion, upselling, and negotiation capabilities - High level of accuracy and attention to detail in travel documentation - Strong organizational and time-management skills - Ability to manage enquiries and clients across multiple regions. - Proactive, solution-oriented mindset with strong service recovery skills Why Join Kanoo Travel - Work with one of the region's most respected travel brands - Exposure to luxury, lifestyle, and high-end leisure travel portfolios - Opportunity to work with premium and VIP clientele - Continuous learning through training programs and destination exposure - Professional and collaborative work environment

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