Senior Leisure Travel Consultant

1 week ago

Dubai, Dubai, United Arab Emirates Kanoo Travel Full time

Job Overview

Kanoo Travel is seeking an experienced
Senior Leisure Travel Consultant
to deliver personalized, high-quality travel experiences aligned with our premium brand standards. The role focuses on managing end-to-end leisure travel consultations, driving sales and conversions, and delivering exceptional service to B2C, corporate, VIP, and HNWI clients across the UAE, KSA, and Bahrain. This position plays a key role in strengthening customer loyalty, enhancing repeat business, and supporting the growth of Kanoo Travel's Lifestyle & Leisure portfolio.

Key Responsibilities

  • Design and deliver tailor-made leisure and lifestyle itineraries for B2C, corporate, and premium clients.
  • Manage end-to-end travel consultations, bookings, and customer communication with speed, accuracy, and attention to detail.
  • Deliver a luxury-style service experience across all customer touchpoints.
  • Handle VIP and HNWI clients with discretion, professionalism, and personalized attention
  • Proactively anticipate client needs, recommend upgrades, and offer customized travel solutions.
  • Achieve monthly sales and conversion targets.
  • Maximize conversion of enquiries across all channels (walk-in, phone, email, and digital leads)
  • Coordinate with DMCs, airlines, and suppliers to secure competitive pricing and value-added benefits.
  • Ensure accuracy in itineraries, proposals, invoices, vouchers, and booking documentation.
  • Maintain accurate records in the CRM system and follow internal compliance procedures.
  • Proactively follow up on non-converted enquiries to increase conversion rates.
  • Handle customer issues and ensure effective service recovery.
  • Participate in training programs and FAM trips to maintain strong destination and product knowledge.
  • Prepare monthly sales and performance reports.

Key Requirements

  • Minimum 4 years of experience in leisure travel consulting
  • Proven experience in creating customized itineraries; exposure to VIP/HNWI clients is an advantage.
  • Strong knowledge of global destinations, hotels, experiences, and seasonal travel trends
  • Hands-on experience with GDS systems (Amadeus, Sabre, Galileo) and travel booking platforms.
  • Excellent communication, presentation, and customer service skills
  • Strong sales, conversion, upselling, and negotiation capabilities
  • High level of accuracy and attention to detail in travel documentation
  • Strong organizational and time-management skills
  • Ability to manage enquiries and clients across multiple regions.
  • Proactive, solution-oriented mindset with strong service recovery skills

Why Join Kanoo Travel?

  • Work with one of the region's most respected travel brands
  • Exposure to luxury, lifestyle, and high-end leisure travel portfolios
  • Opportunity to work with premium and VIP clientele
  • Continuous learning through training programs and destination exposure
  • Professional and collaborative work environment

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