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Housekeeping Coordinator
3 weeks ago
- Responsible for answeringall housekeeping incoming telephone calls while ensuring maximumoperating efficiency of the department by directing all requestsproperly.
- Lead special projects to ensure themaintenance and improvement of the Housekeeping product andservices.
- Schedule room assignment boards inthe system and check staffing levels for the followingday.
- Organize the Housekeeping office ensuringfiles are accurate and updated.
- Monitors thecompletion of Traces and SpecialRequests.
- Reviews guest profiles throughinternal systems and executes any request made forHousekeeping.
- Expedites any guest requests asquickly as possible and notifies Housekeeping management of anyissues.
- Record any concerns and informmanagement team and/or properly resolve to ensure guestsatisfaction.
- Communicate any room andengineering issues. Follow protocol necessary toresolve
- Assist with stripping, cleaning, andinspecting rooms as needed based on operationalneeds
- Works harmoniously and professionallywith room attendants, house attendants, laundry attendants andfosters strong relationships with them
- Complywith Four Seasons' Category One and Category Two WorkRules and Standards of Conduct as set forth in EmPact.
What YouBring
- Minimum two years culinary or relatedwork experience.
- Excellent Computerskills.
- High level of spoken and writtenEnglish skills.
- The ability to work in afast-paced environment.
- Excellentorganizational and time managementskills.
- Effective communicationskills.
What Do WeOffer
- WorkAuthorization
- Competitive tax-free salary andservice charge
- End of servicegratuity
- Complimentary full board livingaccommodation in a high quality, well-resourced staffhousing
- Vibrant fitness facilities includinggym and swimming pool
- Free transportation toand from work
- Medical and lifeinsurance
- Paid annualleave
- Paid home leavetickets
- Social and sportingevents
- Learning & DevelopmentPrograms
- Career opportunities and internationaltransfer
- Andmore…
1. OrganizationalSkills
- Coordinating thedaily cleaning and maintenance schedules for housekeepingstaff.
- Ensuring all guest rooms and publicareas are cleaned on time, according to hotelstandards.
- Tracking inventory of cleaningsupplies and linens and ensuring they are replenished whenneeded.
2.CommunicationSkills
- Effectivelycommunicating with housekeeping staff, front desk agents,maintenance, and management to ensure that guest needs aremet.
- Providing clear instructions and updatesregarding room status, guest requests, and specialinstructions.
3.Attention toDetail
- Ensuring thatrooms, hallways, and public areas are cleaned to the higheststandards.
- Noticing areas that need maintenanceor repair and reporting these issuespromptly.
- Checking rooms for guest satisfactionand following up on specificrequests.
4. TimeManagement
- Balancingmultiple tasks such as supervising staff, checking rooms, andmanaging schedules.
- Ensuring that rooms arecleaned and ready for guests in a timely manner, especially duringpeak periods.
5.Leadership and SupervisorySkills
- Supervisinghousekeeping staff, assigning tasks, and providing training orguidance when needed.
- Motivating andmaintaining staff morale to ensure high performance and adherenceto cleaning standards.
6.Customer ServiceOrientation
- Addressingany special guest requests, such as extra towels or specific roompreferences.
- Handling complaints or issuesrelated to cleanliness or room preparation in a professionalmanner.
Hospitality,Housekeeping,housekeepers
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1